Early experiences by various testers show growing interest in new interface experience from Microsoft - but excitement is restrained

The early previews of Windows Phone 7 - for which reference hardware has started shipping to developers - are in. What to make of them? I think the best way to describe them would be a crouching ovation: people who've tried it like the fact that Microsoft is trying something different with the mobile experience, but they really can't decide if it's going to be a success or not.

Engadget's in-depth preview (an intriguing concept) is sort of positive: "Microsoft still has a few months before it intends to get the first volley of Windows Phone 7-based products to the marketplace, but we've recently been provided with reference hardware -- a not-for-retail Samsung called "Taylor" that's closely modeled on the Symbian-based i8910HD -- to get a feel for where they're at as the clock ticks down."

Quick briefs: "We were extremely surprised and impressed by the software's touch responsiveness and speed. In fact, this is probably the most accurate and nuanced touch response this side of iOS4. It's kind of stunning how much work Microsoft has done on the user experience since we first saw this interface -- everything now comes off as a tight, cohesive whole. It really put one of our major fears about Windows Phone 7 to rest. We haven't seen any substantial lag while using the device, and the short transitions between applications or pages are well suited to the overall experience."

Although: "the controversial cut-off text is still present, and while we happen to like the way it looks, it's definitely an acquired taste, and there are times when it just doesn't work, like in the Office hub where PowerPoint looks like it reads "PowerPoir." And two other things: "There are two big omissions here, in our opinion. The device won't support copy and paste, and won't support third-party multitasking of apps. We knew this would be the case given what we heard at MIX10, but it doesn't stink any less now. The former really doesn't make any sense to us, especially since Microsoft did a good job of nailing text editing and selection (at least in Word, and really... you guys make Word), and it looks like it would only be a short walk to a contextual pop-over for copy and paste functions. The latter is practically inexcusable in this day and age -- even Apple (which has been a complete laggard in this area) now supports basic multitasking."

But they like the keyboard ("the keyboard in Windows Phone 7 is really, really good. We're talking nearly as good as the iPhone keyboard, and definitely better than the stock Android option. It's one of the best and most accurate virtual keyboards we've used on any platform -- and that's saying a lot") and screen resolution ("the Windows Phone 7 standard 480 x 800").

Then again, there are points where Engadget's not so happy, which tallies with some of the doubts I expressed earlier (though I must point out that I've not held a WP7 phone, nor seen it demoed): "Windows Phone 7 doesn't have "contacts," per se -- it has a People app, and there's quite a difference. This is a thoroughly social platform, and it doesn't really seek to make any sort of differentiation between people you talk to / text / email, those you just casually observe, and those with whom you're "friends" in name only. If that kind of philosophy reeks of Motorola Blur or Palm Synergy, you're on the right track; as soon as you add a Windows Live, Exchange, or Facebook account, it pulls in every contact associated with that account and disperses associated content throughout your entire phone -- there's nothing you can do about it. That means, for example, that your Pictures app could have a bunch of shots of your ex's aunt's new boyfriend's dog in it (more on that in a bit), and there's not a whole lot you can do to stop that behavior without completely removing your Facebook account from the phone.

"With Exchange, this strategy is probably fine in most cases -- contact sync is one of the main reasons you use Exchange ActiveSync, really -- but seriously, Facebook is another matter altogether. If you've got a lot of Facebook friends, this renders your People app all but useless as a traditional phone contact list."

Over at ZDNet UK, there's another preview which goes (like Engadget) into plenty of detail: "Microsoft has stripped away all unnecessary information (almost too much, actually the status bar displaying battery life, signal strength, and so forth goes into hiding after a couple of seconds) and soft buttons, and created a Start screen that consists of 'live tiles', which are essentially dynamic widgets to your favorite apps, contacts and hubs, and also display alerts, such as new email and missed calls. You can rearrange the order of the tiles and remove them by doing a long press on the screen. You can also 'pin' new tiles, but to do so, you must first navigate to the list of apps or the People hub, find the item that you want to add and then pin it to the Start screen."

OK, and those hubs... "The names of the hubs are pretty self-explanatory. For example, the People hub merges contact information from your various accounts and then displays them in one long list. A swipe to the right will show you Facebook status updates (unfortunately, Windows Phone 7 will not have Twitter or MySpace integration at launch) and lets you add comments, while another swipe will brings up the people you've contacted most recently."

"This type of panoramic UI runs across all the various hubs with bold, attractive text splashed across the top to identify different subsections (a.k.a. Pivots) and in some cases, a small contextual toolbar along the bottom of the screen to help you perform app-specific tasks."

"Some might complain that this type of navigation requires too much scrolling and can be overly complicated. Admittedly, this is true when compared to Apple's iOS 4 and Google's Android, and may be a turn-off for consumers. On the other hand, we appreciate the ability to do so many things from one place without having to launch several different apps, so we have to give Microsoft kudos for thinking of this kind of organisation. We also like the consistent UI, which makes it easy to work the other hubs."

Another point which has been made elsewhere: "What's interesting about Windows Phone 7, though, is that at times it feels as though you're getting two completely different experiences on one phone. The Start screen/menu list and some apps such as the phone dialer, email inbox and calendar are completely minimalistic, while other aspects of the phone, including the aforementioned hubs and multimedia features, are more sophisticated and elegant. It doesn't hurt the navigation, as such, but is doesn't make the phone feel like a cohesive unit either."

And the big question: "Will this resonate with users? Frankly, we think it'll be a hard sell initially. Despite all the improvements made to the UI, it's still more involved than other operating systems. That said, we'd also caution you not to dismiss it completely, simply because it's different. Change is scary, but it can also be a good thing."

It's a long review, which you're urged to read in detail.

Meanwhile the Wired Gadgetlab has put its sticky fingers all over the screen: here's the video. Their principal comment: "Still the lack of any kind of real app store is a major hindrance. Also, Microsoft just will not give up on the Zune marketplace. It's admirable, but maybe they should re-examine their reasoning for keeping it." But surely the Zune Marketplace is Microsoft's leg up to an App Store? Abandoning it would look weird.

Britons targeted by cold callers pretending to be from Microsoft phoning to fix a fake computer problem

The scam always starts the same way: the phone rings at someone's home, and the caller usually with an Indian accent asks for the householder, quoting their name and address before saying "I'm calling for Microsoft. We've had a report from your internet service provider of serious virus problems from your computer."

Dire forecasts are made that if the problem is not solved, the computer will become unusable.

The puzzled owner is then directed to their computer, and asked to open a program called "Windows Event Viewer". Its contents are, to the average user, worrying: they look like a long list of errors, some labelled "critical". "Yes, that's it," says the caller. "Now let me guide you through the steps to fixing it."

The computer owner is directed to a website and told to download a program that hands over remote control of the computer, and the caller "installs" various "fixes" for the problem. And then it's time to pay a fee: 185 for a "subscription" to the "preventative service".

The only catch: there was never anything wrong with the computer, the caller is not working for Microsoft or the internet service provider, and the owner has given a complete stranger access to every piece of data on their machine.

An investigation by the Guardian has established that this scam, which has been going on quietly since 2008 but has abruptly grown in scale this year, is being run from call centres based in Kolkata, by teams believed to have access to sales databases from computer and software companies.

Matt, a Londoner who has recently set up his own company, had just arrived home at 7pm when the phone rang and someone with an Indian accent asked for him by name, quoting his address. "It's Windows tech support here," said the caller. "We have reason to believe that there's a problem with your computer. There have been downloads of malware and spyware, and they're slowing down your computer."

He went along with the caller's demands to log into a website and enter a six-digit code into his computer. "I thought it was a new service from [Microsoft] Windows," he said. "I could see them moving the cursor about. It took about half an hour."

The caller could not have obtained Matt's name via HP or PC World, where he bought the machine, because he gave his business address, not his home address, during the purchase.

This suggests that the caller was using the phonebook to find names. Patrick McCarthy, who lives in Dublin, received a call from one of the companies but they addressed him by the name of the apartment block where he lives instead of his own name, a longstanding error in the Irish phone book.

Often, the victims are inexperienced or elderly, convinced by the apparent authority of the callers and the worrying contents of the Event Viewer. In fact, such "errors" are not indicative of any problems.

Investigators who have spoken to the Guardian on condition of anonymity say that one man, based in the city of Kota in Rajasthan, is behind the centres running the scams.

He has provided fake documentation to a number of payment companies including PayPal and Alertpay, a Montreal-based online payment company, to set up accounts which route money to a bank account in Kota with Axis Bank.

Though people on dozens of web forums have recorded their experiences with the scammers, police and trading standards officers in the UK are powerless to stop them.

UK telephone numbers for contacting the company on the sites are not "geographical" tied to a location but instead allocated to voice-over-internet providers.

That means that the calls connect internationally, but cost the scammers almost nothing when anyone calls them.

In the same way, it costs them virtually nothing to make the calls because the international part of the call goes via the internet.

If the payment has been made on a debit card as many are there is no hope of reversing the payment. A number of payment organisations used by the scammers have shut down their accounts. PayPal, the eBay-owned credit transfer company, and AlertPay have both taken rapid action against scam sites which used them.

In March, site hosting company Hostgator shut down one of the longest-running sites used for the alleged scam, F1Compstepuk.com, after complaints.

After confirming with Microsoft that the site was not acting for it, Hostgator immediately shut it down. Josh Loe, Hostgator's co-founder, said that following the initial complaint, "we asked for more information regarding this to confirm. We received a message from a Microsoft representative via this particular person who contacted us first about this. At that time it was enough evidence to close the site and it was done so the same day."

But one investigator who has been tracking the growth of the scam says the challenge is that new sites offering the same fake "service" keep popping up "like mushrooms".

At first the scammers tried desperately to maintain the reputation of their sites, by flooding any forum which garnered enough criticism of their activities with postings claiming that the site helped fix their machine.

But the poor spelling and grammar of the replies allied to internet addresses which show that the commenters are based in India contrasted sharply with that of people in the UK, US and Australia complaining about the attempted scam.

Now they have shifted to creating multiple sites from templates, using stock phrases and photos. However, investigators are sure that the same man and central operation is behind all of the schemes. "I don't think that this could really have spread that far. Even if they can see that some of their friends are making money from this, the calls are too similar every time," said one. "It's got to be the same organisation each time."

Microsoft denies any connection with the companies that call people up offering these services.

When contacted about the scams, Microsoft said it was "currently investigating a series of instances in which the business practices of an organisation within the Microsoft Partner Network [that] have given rise to significant concerns from a number of sources. We take matters such as these extremely seriously and will take any action that is appropriate once our investigation is complete."

Three weeks after being contacted by the Guardian, it issued another statement: "We confirm that we have taken action to terminate our relationship with certain partners who are clearly misrepresenting their relationship with us and using our company name in order to facilitate their telephone scam operations."

However, this week, two sites alleged to be involved were still listed as "Microsoft Gold Certified Partners", which Microsoft says means that they must have "demonstrated expertise" and "must employ a minimum number of Microsoft Certified Professionals".

The company has noticed the problem. "Microsoft does not make unsolicited phone calls to help you fix your computer," it says on its website.

"If you receive an unsolicited call from someone claiming to be from Microsoft Tech Support, hang up. We do not make these kinds of calls."

Chief executives at loggerheads over claims over smartphone reception hassles

RIM, maker of the BlackBerry brand, has responded angrily to Apple's claims that "all smartphones" suffer from problems with reception due to antenna placement - and especially to Apple's mention of the BlackBerry brand in its Friday press conference responding to problems with the iPhone 4.

Mike Lazaridis and Jim Balsillie, RIM's co-chief executives, issued a joint statement in response, they said, to "misleading comments" by the Cupertino company: "Apple's attempt to draw RIM into Apple's self-made debacle is unacceptable. Apple's claims about RIM products appear to be deliberate attempts to distort the public's understanding of an antenna design issue and to deflect attention from Apple's difficult situation.

"RIM is a global leader in antenna design and has been successfully designing industry-leading wireless data products with efficient and effective radio performance for over 20 years. During that time, RIM has avoided designs like the one Apple used in the iPhone 4 and instead has used innovative designs which reduce the risk for dropped calls, especially in areas of lower coverage. One thing is for certain, RIM's customers don't need to use a case for their BlackBerry smartphone to maintain proper connectivity. Apple clearly made certain design decisions and it should take responsibility for these decisions rather than trying to draw RIM and others into a situation that relates specifically to Apple."

Apple's newly-introduced page on smartphone antennas says that "In our tests, the BlackBerry Bold 9700 dropped from 5 bars to 1 bar when held in a way that attenuated the signal" and points out that the antenna is fitted in the base of the phone. It also compares reception effects on other phones, including the iPhone 3GS, HTC Droid Eris and Samsung Omnia II.

On Friday Apple announced that it would provide free cases for anyone who purchases an iPhone 4 through to September, acknowledging that "some people" had discovered that the phone had a problem with reception - though Jobs insisted that returns for the phone were much lower, at 1.7%, than for the iPhone 3GS, at 6%, and that 2m iPhone 4s had been sold since its release on June 24.

Company apologises for posting 'offensive' status updates to users' profiles as part of Dr Pepper internet campaign

The Coca-Cola company has pulled an internet promotion campaign, after parents accused it of targeting children by using references to a notorious pornographic movie.

The company had been running a promotion for its Dr Pepper brand, in which users allowed their Facebook status box to be taken over by the company.

As part of the promotion, supposedly embarrassing messages would be posted under the user's name, which could be seen by friends entitled to view their Facebook profile.

But the promotion backfired when a parent protested after finding that the profile of her 14-year-old daughter had been updated with a message that made direct reference to a hardcore pornographic film.

One parent, a Mrs Rickman, voiced her concerns on the social networking site Mumsnet.

She was offered compensation of theatre tickets for a West End show and a night in a London hotel.

"Fat lot of use to me, we live in Glasgow," she said.

Today, Coca-Cola apologised and announced an investigation into its promotion procedures.

It said the offending line had been approved by them, without them realising its true meaning.

Other examples of embarrassing statuses used as part of the promotion included: "Lost my special blankie. How will I go sleepies?", "What's wrong with peeing in the shower?" and "Never heard of it described as cute before."

A spokesman said: "It has been brought to our attention that the Dr Pepper promotion on Facebook posted an offensive status update. We apologise for any offence caused."

"As soon as we became aware of this, we took immediate action and removed the status update from the application. We have also taken the decision to end the promotion. We will take all steps necessary to ensure this does not happen again".

While Mrs Rickman was being hailed as a hero on Mumsnet, bemused users on the Dr Pepper Facebook page, which had more than 160,000 people signed up to it, bemoaned the abrupt ending of the competition.

Other users complained that the promised cash prize for successful participants had been harder to win than anticipated.

PlayStation 3/Nintendo DS/Xbox/Nintendo Wii/PC/Sony PSP; 39.99- 49.99; cert 7+; Disney Interactive

Load up Toy Story 3 and within moments you're barrelling on horseback through a hazardous canyon, dodging bright red projectiles fired by a pig in a pink spaceship. It's big and colourful fun that's hard to dislike.

Sadly, it's not long before the cartoony action is undermined by frustrating level design and dodgy controls. Jumping over large gaps or firing at enemies is impossible to judge accurately with the fixed camera angle offered. Finish the stage through a combination of persistence and luck and the only satisfaction you'll feel is that you'll never have to play through it again.

Thankfully this section is only a small part of a varied and commendably ambitious experience. A great deal of effort has been made to make it match up to the quality of its big-screen relation with mixed results.

Befitting the franchise's first seventh-generation release, you can't help but be struck on first impressions by how close the characters are to those you've seen on the big screen, both cosmetically and in their voices and movements. It really feels like you're entering the Toy Story world the use of licence here is exemplary.

Much critical attention has deservedly been paid to the game's open-world, Red Dead Redemption-like Toy Box mode. It's effectively Red Dead Junior, as your selected character wanders around an Old West-style toytown, helping out locals and unlocking new items and missions. This is a real departure from your standard licensed fare, and developers Avalanche deserve plaudits for trying something different.

It's probably here where most of the game's longevity lies, but, while it may be ambitious, it's a poor relation to the games it's trying to imitate. Missions invariably involve searching for things with no map offered, infuriatingly or simple repetitive tasks.

Meanwhile, as you progress through the story mode elements of the game, the control and camera problems persist fundamentals for what is, for the most part, a 3D platformer. Regular checkpoints means you'll advance quickly, but not without dozens of deaths you'll blame on the programmer's shortcomings rather than your own.

Variety above all else is the focus here: there's a stealth section, flying sections, racing sections but nothing rises above the level of mediocre pastiche. It flits nicely between set pieces from the film and character-specific stages (such as Buzz Lightyear battling Zurg), and the amount of collectable items and unlockable content means there is a surprising amount of depth but only for those who can overlook the game's flaws.

Toy Story 3 is not without its charm and enjoyable moments, however, especially in multiplayer. Split-screen co-op is available throughout, and playing with a friend does make the aforementioned problems somewhat easier to swallow. It's aimed unapologetically at kids and fans of the series so it's hard to criticise too harshly when it fails to match the Marios and Grand Theft Autos of this world.

Still, you can't help but feel frustrated with a game that has so many good ideas, but executes most of them so poorly. With a bit more thought it could have been much, much better.

Rating: 3/5

See how Steve Jobs and other top figures have fared in the MediaGuardian 100 since its launch in 2001

Lawyers for Ministry of Sound and other music labels are seeking compensation, threatening court action unless file sharers pay

Solicitors for dance music label Ministry of Sound have sent letters to thousands of internet users it believes have illegally downloaded music and says it is determined to take them to court and extract substantial damages unless they immediately pay compensation, typically around 350.

Ministry of Sound's move marks an intensification of the legal battle against file sharers, which is seeing more and more lawyers send out what critics call speculative invoicing of downloaders suspected of pirating anything from music tracks to films and games.

Soho firm Gallant Macmillan last week completed a mailout to 2,000 individuals it claims infringed Ministry of Sound's copyright after downloading and sharing music. It follows in the steps of ACS:Law, which has sent many thousands of letters demanding compensation from alleged file sharers, sometimes billing in excess of 1,000. Luke Bellamy, above, contacted Money this week after receiving a 295 demand from ACS:Law, which alleged he downloaded and shared a track from dance music group Cascada.

Some recipients of the letters, concerned about forking out huge damages, have paid up. Others have been mystified they claim never to have downloaded the tracks. Meanwhile, some legal specialists say the threats are largely unenforceable. Unless a user confesses to illegally downloading a file, or a court order is obtained to seize a computer and the file is then located on its hard drive, consumer groups say, it's hard to see how such an action will succeed.

Even the body that represents the UK recorded music industry, the BPI, which is keen to stamp out illegal filesharing, says it does not condone the mass-mailing of alleged internet pirates. "Our view is that legal action is best reserved for the most persistent or serious offenders, rather than widely used as a first response," it says.

Most recipients of the letters have binned them and, to date, avoided any further action. But Gallant Macmillan says it is taking a different approach to the other legal firms that pioneered this business, and that its sole client, Ministry of Sound, is serious when it threatens legal action. Until now, none of these cases have ended up in UK courts. A Ministry of Sound spokesman says that actions have been won in German courts, and it is confident that it can do the same in the UK.

Bellamy, 23, a lifeguard from Dudley, West Midlands, lives with his parents, but pays for the O2 broadband connection into the family home. The letter sent to him by ACS:Law claims his internet account was used to download Evacuate the Dancefloor by Cascada, from the filesharing website uTorrent.

The letter, which runs to nine pages, goes on to claim that this was in breach of ACS's clients' copyright, and offers to settle its potential claim if Bellamy pays nearly 300 in compensation.

"Getting a letter like this is extremely worrying. I have never downloaded anything from this website and yet I am being chased for this money. My parents have been worried by this, and frankly I've got better things to do with my time than deal with this."

And he is by no means alone. The internet is awash with similar complaints from anxious web users - many of whom who did download the files where they have been accused of infringing copyright, but also from plenty who insist they didn't. The letters demand anywhere between 300 and 1,200. The law firms sending the letters obtain the names and addresses of the downloaders from internet service providers (ISPs). To get access, they usually seek a high court order, and ISPs have no choice but to hand over the details.

In November 2008, Money first reported that solicitors were sending out threatening letters to net users. We featured a Hertfordshire couple sent a demand to pay 503 for "copyright infringement" or face a high court action. The 20-page "pre-settlement letter" from legal firm Davenport Lyons demanded money on behalf of German pornographers, who claimed the pair had illegally downloaded a porn film. The couple said they had no idea how to even download a film, even if they had the inclination, which they didn't.

Michael Coyle, solicitor advocate and MD of the Southampton-based law firm Lawdit, who has represented hundreds of people who have received these letters, says none of his cases have gone to court.

"A significant number of cases were connected to porn, seeking to embarrass porn users into paying up, and it developed from there. Perhaps as many as 10% of those receiving letters have paid up, but the rest have just disappeared. These firms are trying to argue that just because you pay for the internet connection you are somehow responsible for everything that is downloaded on it whether you were responsible or not. It just doesn't stand up in law," he says.

"It seems to me that the only way a claim can be upheld is if you admit it or if they inspect your hard drive."

He is so confident that a claim by the likes of ACS:Law would not succeed that he has offered to defend anyone in court for free providing they didn't download the offending file.

Following a complaint by consumer group Which? (and others) Davenport Lyons, the law firm which pioneered the approach in the UK, is facing a probe by the Solicitors Regulation Authority. Which? says it has had 200 complaints from the public on this issue, and has several pages on his website advising consumers what they should do if they receive such a letter.

"Remember that you have to be actively involved to be guilty of copyright infringement," it says.

"If you're not, explain why and ask for the proof that positively identifies you as the culprit. They may make counterclaims or raise other issues when they reply but concentrate on making them prove it was you." Which? recently warned those affected not to reply to a request by ACS:Law to fill in a questionnaire the company apparently sends to all those who deny any involvement.

Deborah Prince, head of legal affairs at Which?, says people are under no obligation to fill in these questionnaires. "Which? believes it is outrageous that ACS:Law is asking consumers to provide evidence to support the claims that it is making on their clients' behalf. It should have all the evidence it needs before making these allegations. If it doesn't, then it shouldn't be asking unrepresented consumers to provide that evidence."

Andrew Crossley, head of ACS:Law, says his letters do not accuse the recipients of "downloading".

"We have written to your reader, as with everyone else we have written to, informing them that we have evidence one of our clients' copyrighted works was made available through a filesharing network to others from the internet connection they have.

"In other words, the work was uploaded, not downloaded, and is distributed many times over and given to others who in turn make it available to many others.

"All this is done without reference to the copyright owner, who receives no payment for this often repeated transaction, denying our clients income."

He says the amount demanded in the letters is a fraction of the damages that would be awarded in a successful civil action for copyright infringement, and claims illegal filesharing has been devastating to the creative industries.

He declined to comment on how many cases had gone to court, but said: "I can confirm proceedings have been issued and that more proceedings are to be issued in increasing numbers.

"The amount we request in compromise is a token payment to reflect some small amount of the losses of our clients to illegal filesharing."

UK housewives spend 47% of their leisure time on the internet and it's not all cosy, mumsy surfing

I would never open my boyfriend's post. He wouldn't let me, for one thing. I'm not even allowed to open his copy of Paws the Battersea Dogs Home newsletter until he gets home. And I'd never open his emails either, but I don't have the same privacy taboo about emails that have already been opened. I have picked over the cobbles of past boyfriends' email trails. It starts with a simple over-the-shoulder visual eavesdrop. When you walk up behind somebody, and they're in the middle of an e-conversation, they hunch. Everybody does this, colleagues do it. It doesn't mean they're cheating on you, it just means it's personal. But this tension, the email that isn't a betrayal but is nevertheless private, is a micro-version of the surveillance debate "Why do you want privacy, if not to commit crime?"

Back to this hypothetical boyfriend who, if I'm honest, was actually a real boyfriend. He hunches when I walk past. So I want to see what he's writing. I can't, he's closed his browser. It does not feel evil to go into his inbox afterwards, although I would strongly dis-recommend that initial breach of couple-protocol. Of course, it's an email to a woman. What are the odds? Fifty-fifty, unless he's a mathematician, or a nitwit. Say it's someone you know (it was), it's probably an ex (it was). Say it's someone you don't know, then it's a strange woman. This is a mug's game; now I'm checking all the time. My nearly ex and his ex chat intermittently. Nothing incriminating happens, but the easy familiarity is annoying. And I'm reading everything I can get away with now, so naturally I catch stuff I'd rather not have seen. It's physiologically compelling (high risk, sweaty palms) and intellectually boring, like reading a Dan Brown novel. Unlike a Dan Brown novel, nothing happens, except I can't stop. I never got caught doing it. But we did split up, for maybe 1,000 reasons, some of which were: well, most obviously, this is an act of war. It also creates confusion you're having your regular relationship with your regular boyfriend, and a secret, antagonistic relationship with the boyfriend as expressed in his correspondence. Those are two different people, not least because one of them doesn't know you're there.

Women snoop a lot more than men a joint study by the LSE and Nottingham Trent University found that 14% of wives read their husbands emails, and 10% checked their browsing history (for men, those figures are 8% and 7%, respectively). I know what you're going to say, you'll say, "That's because men look at porn all the time. Women are just looking for evidence of porn, and maybe if they spent more time looking at their own porn instead of spying on their husband's, these figures might be reversed." That's what I'd say.

Still, we often talk about the nefarious things men get up to on the internet. You hear about porn addicts. You hear about men who lie to teenage girls on Bebo, men who sit on Chatroulette all day. The things you hear about men make them sound so profoundly primitive, you wonder how they hit the space bar without an opposable thumb.

There's no doubt the internet creates a new territory of misdemeanour, but not all of it particularly male. When people talk about predatory men, or naive and/or bullying teenagers, they miss the major UK demographic, the one in which we outstrip internet usage anywhere else in the world, which is among housewives. That definition is pretty loose, these days; you don't have to be married, and you're allowed to have a job. It just means women of a certain age. Any given woman who, 10 years ago, would have been out binge drinking: women like me, and possibly you.

UK housewives spend 47% of their leisure time online (according to a study by global market information group TNS), which is higher than the Chinese national average (overall theirs is the highest in the world). Our national average is 28%. Some of this is entrepreneurial (almost half of all UK housewives make some money online one in 20 "mousewives" makes over 200 a week), but a lot of it is pointless messing about.

And because we're women, and many of us have children, this messing about is billed as an incredibly positive, cooperative force. Indeed, Mumsnet has become the byword for mothers on the internet, as if all we do is have warm, helpful conversations. It's true that Mumsnet has a lot of users (20 million monthly page impressions), and everything its founder, Justine Roberts, says about it makes perfect sense: "It's become a very handy, convenient and efficient replacement for real-life communities. People just don't have time for leisurely conversations over the garden fence any more. Women and parents in general don't have time to have a lot of social engagements in the traditional sense and Mumsnet fills that void."

There is an unspoken point, though, isn't there? Not having time for social engagements is the same as being lonely. Virtual conversations aren't really the same as real ones: they're so conditional, so easy to pick up and drop, they don't carry the weight of a concrete connection in the world. It's a community and yet the succour isn't real, the responsibilities users feel towards one another are quixotic, evanescent. It's suspended between life and a computer game.

Contrary to popular presentation, Mumsnet is not the only site women visit. There are acres of girly chat. Not very much chat-traffic is criminal or exploitative, but check out the Facebook groups for a flavour of how unpleasant some of the supposedly mumsy stuff is. There's a proliferation of vigilante rage directed at child abusers: "jamie bulger's killers should never have been released!"; "i bet i can find a billion people who are against jon venables and r thompson!!!!"; "Don't forget about Maddie"; "Justice for Baby P". The numbers of signatories are enormous sure, at over 37,000 names, the Venables/Thompson page loses a bet with itself about finding a billion. But 37,000

There are 245 groups calling for the death/life sentence/dismemberment of Vanessa George, the nursery worker who took pornographic photographs of her charges and exchanged them with a man and woman she'd met on Facebook. It is taken as a paradox of George's case that, when you track her Facebook history, before she got involved in online paedophilia, she would sign up to groups like Action Against Abuse. In fact, I don't think it's paradoxical. There's something zealous and savage about the anti-paedophile rhetoric on Facebook that doesn't seem to have anything to do with children, or sex with children it seems to be about whipping yourself to a pitch of fury that is in itself arousing, it's like rage-porn. The comparison is instructive: like regular porn, this self-generated anger might be elemental, but previous to the internet, it was something you might glance past in the Sun; 37,000 people wouldn't be devoting their leisure time to hating paedophiles.

Which brings us back to Vanessa George. The first time she and her co-defendants met was in the courtroom. In her first police interview, George tells how she went from Facebook buddies with the man to sharing images of paedophilia. "I was, like, What would you do for me, if I done that for you? You'd have to put a ring on my finger to make me do things like that." The fact she already had a husband of 20 years standing is the least bizarre element of this self-presentation as just another young woman, looking for love ever after, who'll do anything for a ring on her finger.

Apparently, members of the investigative team privately doubted all three when they claimed to have met on Facebook, thinking it too much of a coincidence that people with such depraved tastes would just chance upon one another on a mainstream networking site. It certainly pushes the boundaries of credulity that there are paedophiles ambling the corridors of Facebook, waiting to meet one another to scale up their perversion. But if you look at the Facebook application these three met on, Are YOU Interested?, you would have no trouble believing it to be just heaving with incredibly lonely, violently angry people, just sitting there, ripe for a toxic relationship with other incredibly lonely, violently angry people.

It's a Honeymoon Killers clich : if you want to find a lonely person, look at the lonelyhearts ads. But the modern version is so blunt, the disappointment and vulnerability so poorly disguised, it's a con-artist's fairground. There's certainly a small-time criminal element, recognising this lonely constituency and tapping them for cash. Joann Wood, 53, caught the tabloid imagination last year due to the fact that she's a lesbian and focused her efforts on lesbian and gay sites. Wood lied to suit every occasion, starting with "I love you" and ending with anything from cancer to an expertise in the gold trade. She made about 100k before she was discovered (and sentenced to four-and-a-half years in prison). But the internet is just the facilitator to Wood; 15 years ago, she would no doubt have found some pre-internet strategy, like working in Nationwide, befriending pensioners with big savings.

The Jihad Jane case in America, by contrast, could happen only now, with this timely confluence of global communication and a terrorist movement whose targets are international. Jihad Jane, whose real name is Colleen LaRose, was arrested last year over her plan "to do something, somehow, to help suffering Muslims": it stretched, in the end, to a conspiracy to murder the Swedish cartoonist Lars Vilks. The 46-year-old has been accused of conspiring to provide material support to terrorists, and kill a person in a foreign country. She is also suspected of having trawled the internet looking for other women with US passports who could more easily go about the skirmishes of Jihad undetected. Her boyfriend of five years had no idea of these activities. "She was a good-hearted person. She pretty much stayed around the house," Kurt Gorman told the press. She was active on the site revolutionmuslim.com, and this is not a place you'd stumble into. What led her there is unknown, but behind the sudden veil-wearing and talk about eternal bliss, this looks like a sad story about grief. In 2005, following the death of her father, LaRose tried to commit suicide. Obviously the causal links are complicated, but she wasn't trying to kill cartoonists before then. If LaRose had conceived an irrational hatred against a neighbour, this would have been a containable affair. But there's an Alice in Wonderland effect on the internet, where a person taken out of his or her context can take on epic proportions in an unfamiliar landscape, usually not in a good way. When physical space is collapsed, people can find themselves a long way from home.

The main point is Morrissey's: the devil will find work for idle hands. There's nothing idler than people on the internet, wanting nothing in particular, just wanting to be nearer the centre of things.

British rapper Kano thinks that we all rely on technology too much

What's your favourite piece of technology, and how has it improved your life?
Probably the Akai MPC4000 beat machine, because it's the machine that got me doing my own beats and producing new and different styles of music.

When was the last time you used it, and what for?
A few months ago, for a song called Mad. The Akai machine is very exposed on that track.

What additional features would you add if you could?
There is an MPC5000 that has a bigger screen, and you can see the wave as you hit the beat, so I'd like that. But apart from that, I'd make it smaller. It's quite big, and takes up a lot of space. So, maybe all the same features it has, but on a smaller one.

Do you think it will be obsolete in 10 years' time?
No, because there's beat machines from 10 years ago that people are now using. They're going on eBay for lots of money, so these things really hold their value.

What always frustrates you about technology in general?
Probably the fact that we rely on it too much.

Is there any particular piece of technology that you have owned and hated?
Probably a PC. I hate PCs, and I hate using the mouse. It's gotta be a good five years now since I bought a Mac, and never looked back.

If you had one tip about getting the best out of new technology, what would it be?
I'm not really a guy that sits down and reads the manual on how to get started, so I would say to learn from someone who already knows how to use it.

Do you consider yourself to be a luddite or a nerd?
I'm definitely not a nerd but maybe I'm a bit of a nerd when it comes to music and lyrics and things like that. Other than that, I'm definitley not a nerd. I wish I was, though.

What's the most expensive piece of technology you've ever owned?
Probably my Mac Powerbook, which cost me about 1,800. I don't think I've ever paid any more than that for a piece of kit.

Mac or PC, and why?
Mac, definitely a Mac. I think it works much better and it looks much better.

Robot butlers a good idea or not?
I don't agree with any form of butler, so definitely not a robot one. It's lazy, so a bad idea.

What piece of technology would you most like to own?
Probably a 3D TV. I'm waiting to see if that's any good before I buy one.

London Town, the new album from British rapper Kano, is out now

The Doctor has fought over 100 villains and monsters. Find out who they are - and which appeared most
Get the data

UPDATE, 18 July 2010: We've been adding loads of new creatures and people to the list - thanks to your suggestions. A reminder that we're refining this as much as possible: only the televised serials (as opposed to the spin-offs) and only enemies, as opposed to protagonists. See the comments below for more details.

The last episode of Doctor Who ended weeks ago now, but interest in the world's longest-running science fiction show is eternal.

The end of the 31 series saw David Tennant's Doctor replaced by Matt Smith - as well as the introduction of new companion Amy Pond, played by Karen Gillan. We're all now eagerly awaiting a glimpse of what the Christmas special and the next series will hold - whether it's the return of the Daleks or a new, never before seen villain.

In the meantime, inspired by the work of xxnapoleonsolo on Many Eyes, we've tried to put together the definitive list of every Doctor Who villains and monsters - ever.

Here's a list of all the Doctor Who villains there have ever been since the very first episode in 1963. Whether it's to help you put your bet on what will make a reappearance next series or just to satisfy hard-core Whovians, hopefully this will help you out.

The chart however doesn't include villains exclusively in Doctor Who books, audio books and spin-off shows.

We're bound to have missed someone - or even got some details wrong. So let us know in the comments field below - and tell us if you do anything with the data.

Which was your favourite?

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Deadline for broadband in all UK homes by 2012 put back by Tory culture secretary Jeremy Hunt, who says Labour's plan was impractical

The battle to close Britain's broadband divide suffered a blow today when the government pushed back the UK's target for universal access to high-speed networks by three years.

Jeremy Hunt, the culture secretary, said that it was not practical to meet the previous government's target of universal broadband coverage by 2012 a commitment he had previously dismissed as "paltry". Instead, Hunt said it would take until 2015 before every home in Britain had at least a 2Mbps (megabits per second) connection.

Speaking at the start of an industry day that was meant to find solutions to Britain's broadband coverage problems, Hunt claimed the previous government had not funded its 2012 commitment properly.

"I have looked at the provision the government had made to achieve this by 2012. And I'm afraid that I am not convinced that there is sufficient funding in place," Hunt told a gathering of telecoms operators. "So, while we will keep working towards that date, we have set ourselves a more realistic target of achieving universal 2Mbps access within the lifetime of this parliament."

Sebastien Lahtinen of telecoms site Thinkbroadband.com, described Hunt's move as a shock and a "significant setback for rural broadband users".

Jillian Pitt, broadband expert at Consumer Focus, said the decision was a blow. "Often people living in these remote communities are amongst the most disadvantaged in our society, so there is also a wider issue about suppliers ensuring that broadband is not only available, but also affordable," she said.

At present, 99% of homes can get some form of broadband connection but about 11% or 2 million homes cannot get speeds as high as 2Mbps. This limits their ability to use bandwidth-intensive services such as video streaming and television-on-demand. About 160,000 rural and remote households still cannot get any form of broadband, more than 10 years after the first services were launched.

Labour had assigned about 250m from the digital switchover fund to pay for its universal service obligation. It had also planned to introduce a 50p-per-line levy on all phone lines to fund the rollout of superfast networks in rural areas, but this tax was shelved before the election and then abolished by George Osborne in June's budget.

Hunt's message to the telecoms industry was that it was essential that the next generation of broadband networks, which offers speeds upwards of 40Mbps, were made available to "virtually every household". He wants Britain to have the best superfast broadband in Europe by 2015.

However, the government also expects the communications sector to take the lead, even though companies such as BT have warned that it is not economically viable to extend superfast broadband across the whole country.

BT Openreach's chief executive, Steve Robertson, has predicted that 2bn of state funding would be needed to achieve universal fibre-optic coverage in the future, and avoid a new divide in the future between those who can get the fastest services and those who cannot.

Hunt, though, said that innovative solutions were the answer. "I don't want to hear about how to roll out a fibre-optic pipe to every home in Wales," said Hunt, who suggested the water mains and sewers could be opened up if this would cut the cost of building new networks.

He also conceded that commercial operators could not solve the problem alone. "There is market failure now so I believe there will be market failure in the future, but I would be incredibly pleased to learn that this is not the case."

BT has committed to spending 2.5bn to extend its new fibre network to two-thirds of homes, but has warned that it cannot go further without government support.

Broadband is an important subject for many politicians, especially those whose constituencies are riddled with blackspots. Rory Stewart, Conservative MP for Penrith, suggested that telecoms operators should be given access to networks run by state bodies such as the Ministry of Defence, the NHS or the education sector.

Caroline Spelman, the environment secretary, said that this idea would raise security issues, but agreed that public-private partnerships could be set up to make better use of public infrastructure.

The government also said today that it would start three trials of super-fast broadband networks in rural areas this autumn. These pilots should identify ways of bringing broadband to areas where it is not economically viable through partnerships, funding support, or by relaxing legislation.

Martha Lane Fox, the UK's digital champion, also attended the industry day. She said it was essential that Britain achieved universal broadband coverage at 2Mbps as soon as possible. "I know fibre rollout is important, but I personally think we can do a lot by hitting the universal service commitment," she said.

But Siobhan O'Dowd says her page titled RIP Raoul Moat You Legend could be launched again soon

Police made two further arrests in connection with their investigation into crimes committed by gunman Raoul Moat today, bringing the total number to 15, as a Facebook page that portrayed him as a "legend" was removed.

The social networking site said it had not removed the RIP Raoul Moat You Legend page, which attracted more than 30,000 contributions and the condemnation of David Cameron in the Commons. The prime minister described Moat as a callous murderer.

The page's creator, Siobhan O'Dowd, deleted it voluntarily as a public backlash grew. She said she was considering whether to revive the page. Asked why she removed it, she said: "I don't know really. A few of us came to a decision but it's going to be up again running. We don't condone what he did, as what he did was wrong. I feel sorry for the families but he was still a human being at the end of the day."

Two men aged 28 and 36 were arrested on suspicion of assisting an offender over Moat's days as a fugitive. They have been released on police bail. So far two people have appeared before magistrates charged with conspiracy to commit murder and possession of a firearm in connection with Moat. They were remanded in custody until 22 July when they will appear at Newcastle crown court. All others have been arrested on suspicion of assisting an offender and released on bail pending further inquiries.

Moat had sought psychiatric help months before his spree, according to recorded conversations with social workers.

He shot his former girlfriend, Samantha Stobbart, killed her boyfriend Chris Brown and shot PC David Rathband in the face, before he apparently killed himself following a six-hour standoff in Rothbury that ended on Saturday.

The recordings, obtained by ITV News, were made between July last year and April this year. They raise further questions about whether the authorities could have done more to prevent the shootings.

On the tapes Moat described himself as unstable and repeatedly asked for help. "I'm quite emotionally unstable you know, I get myself over-the-top happy sometimes you know," he said. "The more you block things out the more numb you become in the heart you know, you get to a point where happiness to you is just like, you know, neither here nor there."

In a meeting with Northumbria police on 12 October 2009 Moat refers to actions that seem paranoid. He told police he had installed CCTV cameras around his property in Fenham, Newcastle. "There's cameras everywhere, erm, to be honest it was to do with yous," he told the officers.

"I was getting accused of a lot of things and when I had what about eight cameras on the property hidden in hedges and everything to make sure I could pinpoint where I was in any particular time."

Newcastle city council, whose social workers dealt with Moat's case, said it commissioned a report from a psychologist to examine whether it was safe for Moat to live with his two older children.

The Independent Police Complaints Commission is examining the actions of Northumbria police, in light of the warning given about Moat by Durham jail before his release, as part of its investigation of the case.

Survey finds internet listening is on the up thanks to mobile devices

Radio audience measurement body Rajar says new figures show that 20% of smart phone users have a radio app installed on their device.

Its most recent survey also shows that 31% of listeners listen to the radio online and 16% have downloaded a podcast. It appears that radio habits are adapting well the arrival of not just streaming internet but catchup services.

13% of the adults questioned have listened to radio by a mobile phone, with the majority using a specific FM preset on the app, with a only small proportion running a station-centric app.

Out of those 20% with a radio app, more than half use their apps at least once a week. On the internet radio front, 25% use time-shifted services to catch up on programmes they have missed. The vast majority said that the "listen again" services had no impact on the amount of live radio they listen to, with the average listener just the services twice a week.

The awareness of personalised online radio services has increased to 14%, with frequent users up to 11%. Personalised radio services (such as Last.fm) create a streaming radio station based on your listening habits and artists you enjoy.

Podcast listening figures are also on the up, with 15% of the adult population listen to a podcast once a week but only 25% of the users listen to the entire recording. The typical listener subscribes to less than five podcasts, mostly in the comedy and music genres. Those surveyed listen to podcasts home and on the way to work, with 36% claiming that podcasts have introduced them to new radio shows.

Have you listened on a mobile device or do you fancy the internet over the air? Check out TuneIn Radio for the iPhone, Android Online Radio or iheartradio for BlackBerry to tune into your favourite station.

Be aware that unless you are on Wi-Fi, radio stream over the air will zap up your data usage faster than you can say Radio 2.

Mobile firm understood to be considering signing up to BBC-backed venture to bring VoD to Freeview and Freesat

Mobile phone company Orange is understood to be considering signing up to Project Canvas, the BBC-backed venture to bring video-on-demand to Freeview and Freesat.

If a deal can be secured the number of Project Canvas partners will rise back to seven after Channel Five dropped out last week.

Last year Orange looked at buying the technology behind Project Kangaroo, the defunct broadband TV joint venture between ITV, Channel 4 and the BBC, to bolster its Orange broadband service and offer a more attrractive package to customers.

The company pulled out and Arqiva sealed a deal, subsequently using it to launch online TV service SeeSaw. Arqiva is also a partner in Project Canvas.

"Orange has definitely held talks with them, they have been keen to be involved for some time although I think it went cold [for a while] when they decided to wholly focus on the integration with T-Mobile," said one industry source. "Last year they looked at Kangaroo."

The company is one of the big five broadband players in the UK but is the only major one not to be able to offer some form of VoD service to entice customers with bundled packages of products.

BT, which runs the BT Vision VoD service, and TalkTalk are Project Canvas partners, while both BSkyB and Virgin Media have their own conventional pay-TV and VoD offerings.

"Orange have for a long time been trying to come up with a TV strategy in the UK," said an industry source. "They wouldn't want to be the only 'to consumer' provider of fixed broadband without a TV component. It shows that triple play [offering a bundle of products to consumers] is so important in this market."

In May the Project Canvas director, Richard Halton, said that the venture was seeking another partner for a company that can add "scale and expertise to the platform ... it is a question of finding an organisation that shares the aims of the venture".

Observers believed that the partner could be Virgin Media, which has said that it is not opposed to Project Canvas in principle but does have a number of issues with the venture. Virgin Media is expected to lodge a complaint with the media regulator Ofcom arguing that the project breaches competition laws.

An Ofcom spokesman said: "We have not received a complaint about Canvas, but if one were to be made to us on competition grounds we would consider it carefully working closely with the OFT."

A spokesman for Orange declined to comment.

 To contact the MediaGuardian news desk email editor@mediaguardian.co.uk or phone 020 3353 3857. For all other inquiries please call the main Guardian switchboard on 020 3353 2000.

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Culture secretary Ed Vaizey tells Develop Conference that he backed the axing of the tax credit propsal

Culture secretary Ed Vaizey has reiterated his support for the video game industry, but is backing George Osborne's decision to remove proposed tax incentives from the budget.

Speaking at the Develop Conference in Brighton, Vaizey told a packed audience of game developers and publishers that he remains "a committed champion of this industry" and that Osborne's plan to support the private sector through macro initiatives, rather than targeted measures, would make the UK games business more competitive.

Introducing Vaizey to the audience, veteran video game designer Charles Cecil praised the minister's decision to walk into "the lion's den" and Vaizey's opening gambit was a rush of conciliatory rhetoric.

"This industry ticks every political box going," he said. "It's high tech; it's regional, covering the nation from Brighton to Dundee; it attracts graduates from what we like to call the difficult subjects, such as computer science and maths; it covers a huge range of sectors, it's not just the leisure industry, it's health, education, defence; in almost any area you think of, video games have a role to play."

Vaizey also talked about the sea change in attitudes to gaming the fact that politicians have stopped blaming games for all of society's ills (although no one seems to have mentioned this to Keith Vaz), and that the wider media are now taking the sector seriously. "I think a reason for this change is that video games are becoming as essential to the home as television," he said. "Their influence can be seen in the way we learn as well as the way we play a third of this country's population classify themselves as gamers."

After conceding that "Britain is slipping down the world rankings" of game developing nations, Vaizey asserted his intention to help the industry compete effectively on the global stage. Assuring delegates that he had supported the tax credit proposals put forward to the treasury by the games industry trade body Tiga, he saidthat the budget still offered opportunities to the sector.

"George Osborne passionately believes in the power of the private sector to pull us out of recession, so there are a range of measures in the budget to help business," he said. "There's a major package of reforms to business taxation, reducing the corporation tax main rate to 24% by 2014; and reducing the small profits rate of corporation tax to 20% from 2011."

He also mentioned proposed changes to the R&D tax credits scheme to help innovation, as well as the coalition's decision to reverse Labour's plans to increase national insurance.

As for specific incentives to aid the games industry, Vaizey mentioned the funding competitions run by the Technology Strategy Board for collaborative R&D projects which have, since 2004, "put in over 4m into games projects."

He also reeled off the Engineering and Physical Sciences Research Council's 6m funding of the new centres for Digital Entertainment at Bath and Bournemouth universities, and support the industry has received from NESTA. He also formerly launched a new 2m fund to support new games IP run by the University of Abertay in Dundee, which is open to applications from any digital entertainment company in the UK.

When questioned about the possibility of tax incentives being supported in the future, Vaizey was non-committal, but offered a glimmer of hope. "I can't emphasise enough that I'm not the chancellor; it's just that in my view the treasury is always open to rational argument.

"If you take the opportunity after the budget to look very hard at the kind of incentives you think the industry needs, particularly in order to attract foreign investment and also to compete across the world, then its up to you to decide the right focus and make that case."

However, talking to the Guardian after the speech, Tiga chief Richard Wilson expressed his disappointment at the government's stance. "It's good to hear that Ed Vaizey is still supportive of the games industry. What's disappointing I think is to see how negative the treasury is toward sector-specific tax break.

"The treasury says it wants to show that the UK is open for business, but until we get our tax break against production, as far as the games industry is concerned, we're not going to have that sign above the UK economy.

"We demonstrated in our research which the treasury accepted before the change of government, so the arguments must have been pretty convincing that with a tax break against production we'd have another 3,500 graduate jobs, another 457m investment and above all the tax break would actually pay for itself. Can't they add two and two together?"

Earlier, Vaizey had suggested that Tiga's case to the treasury hadn't been strong enough an argument that Wilson vociferously countered: "It was included in the March budget, for goodness sake. We convinced the treasury pre-election and we apparently convinced the Liberal and Conservative parties while they were in opposition in fact, Ed Vaizey's on record saying that George Osborne agreed with him about tax breaks against games production, before the election. It would be fascinating to find out what happened between the March budget and the emergency budget."

Despite providing no real assurances on the future of tax credits, Vaizey was given a relatively easy ride by the assembled industry insiders. There was no doubt an acknowledgment that the culture minister's support remains a valuable asset indeed, those at the conference were reminded of this fact by Charles Cecil as he took to the stage to announce the speech.

During the Q&A session at the end of the keynote, the question that drew the loudest response from the audience was: "What game are you playing at the moment?" Amid the laughter, Vaizey replied: "Super Mario Galaxy." Perhaps his most resolute and satisfying response of the day.

Nintendo DS; 29.99; cert 12+; Level 5/Nintendo

The Dragon Quest role-playing gaming (RPG) series is a huge mainstream franchise in Japan but known only to hardcore gamers in Europe.

Dragon Quest IX should go some way to change this, especially as it is only available on the family-friendly Nintendo DS. Fans needn't worry about dumbing down, though this is as deep and time-consuming as any of the older games.

As with most Japanese RPGs, the action starts slowly. Expect to plough through some pretty tedious plot and character stories for the first couple of hours. Soon after though, things start to open up as you recruit your first party members. The ever-addictive levelling-up process starts to bite as you find new items and new places to explore.

Don't expect a revolution, though. As is usual for this genre, you control a party of up to four characters and start off in a town (basically pitstops and plot advancement areas). Then you are off to the fields and dungeons that make up most of the action. Combat is done in classic turn-based style with orders issues to party members and strategy necessary to choose the best moves. You will need to head out on gratuitous killing sessions "grinding" at times to gain the necessary skills to beat the tougher challenges, but the game does feel more forgiving than a lot of similar titles.

The plot also feels less important than other Japanese RPGs although at least the localisation complete with some oddly charming Scottish/Cockney dialogue is decent. The graphics are cute but underwhelming. Items and clothing can be customised and displayed but the environments are mainly uninspiring. However, the sheer size of the game makes up for it. The scale of what is on offer here knocks pretty much all DS games out of the water. Even 25 hours in you barely feel you have scratched the surface. And that's without the nifty multiplayer mode. Much like Crackdown 2, players can enter a host's game but can decide whether to help out or do their own thing. Sadly, multiplayer is restricted to local play the ability to play over the internet would have been hugely welcome.

Despite this, Dragon Quest IX is a massive and rewarding undertaking that will keep your DS busy for much of the summer.

Rating: 4/5

Text, text, text, that's all they think about: but are all those hours on the phone and Facebook turning teenagers into screen-enslaved social inadequates? Jon Henley finds out

"I'd rather," deadpans Philippa Grogan, 16, "give up, like, a kidney than my phone. How did you manage before? Carrier pigeons? Letters? Going round each others' houses on BIKES?" Cameron Kirk, 14, reckons he spends "an hour, hour-and-a-half on school days" hanging out with his 450-odd Facebook friends; maybe twice that at weekends. "It's actually very practical if you forget what that day's homework is. Unfortunately, one of my best friends doesn't have Facebook. But it's OK; we talk on our PlayStations."

Emily Hooley, 16, recalls a Very Dark Moment: "We went to Wales for a week at half term to revise. There was no mobile, no TV, no broadband. We had to drive into town just to get a signal. It was really hard, knowing people were texting you, writing on your Wall, and you couldn't respond. Loads of my friends said they'd just never do that."

Teens, eh? Not how they were when I was young. Nor the way they talk to each other. Let's frighten ourselves, first: for a decade, the Pew Internet & American Life Project has been the world's largest and most authoritative provider of data on the internet's impact on the lives of 21st-century citizens. Since 2007, it has been chronicling the use teenagers make of the net, in particular their mass adoption of social networking sites. It has been studying the way teens use mobile phones, including text messages, since 2006.

This is what the Project says about the way US teens (and, by extension, teenagers in much of western Europe: the exact figures may sometimes differ by a percentage point or two, but the patterns are the same) communicate in an age of Facebook Chat, instant messaging and unlimited texts. Ready?

First, 75% of all teenagers (and 58% of 12-year-olds) now have a mobile phone. Almost 90% of phone-owning teens send and receive texts, most of them daily. Half send 50 or more texts a day; one in three send 100. In fact, in barely four years, texting has established itself as comfortably "the preferred channel of basic communication between teens and their friends".

But phones do more than simply text, of course. More than 80% of phone-owning teens also use them to take pictures (and 64% to share those pictures with others). Sixty per cent listen to music on them, 46% play games, 32% swap videos and 23% access social networking sites. The mobile phone, in short, is now "the favoured communication hub for the majority of teens".

As if texting, swapping, hanging and generally spending their waking hours welded to their phones wasn't enough, 73% use social networking sites, mostly Facebook 50% more than three years ago. Digital communication is not just prevalent in teenagers' lives. It IS teenagers' lives.

There's a very straightforward reason, says Amanda Lenhart, a Pew senior research specialist. "Simply, these technologies meet teens' developmental needs," she says. "Mobile phones and social networking sites make the things teens have always done defining their own identity, establishing themselves as independent of their parents, looking cool, impressing members of the opposite sex a whole lot easier."

Flirting, boasting, gossiping, teasing, hanging out, confessing: all that classic teen stuff has always happened, Lenhart says. It's just that it used to happen behind the bike sheds, or via tightly folded notes pressed urgently into sweating hands in the corridor between lessons. Social networking sites and mobile phones have simply facilitated the whole business, a gadzillion times over.

For Professor Patti Valkenburg, of the University of Amsterdam's internationally respected Centre for Research on Children, Adolescents and the Media, "contemporary communications tools" help resolve one of the fundamental conflicts that rages within every adolescent. Adolescence, she says, is characterised by "an enhanced need for self-presentation, or communicating your identity to others, and also self-disclosure discussing intimate topics. Both are essential in developing teenagers' identities, allowing them to validate their opinions and determine the appropriateness of their attitudes and behaviours."

But, as we all recall, adolescence is also a period of excruciating shyness and aching self-consciousness which can make all that self-presentation and self-disclosure something of a perilous, not to say agonising, business. So the big plus of texting, instant messaging and social networking is that it allows the crucial identity-establishing behaviour, without the accompanying embarrassment. "These technologies give their users a sense of increased controllability," Valkenburg says. "That, in turn, allows them to feel secure about their communication, and thus freer in their interpersonal relations."

"Controllability", she explains, is about three things: being able to say what you want without fear of the message not getting through because of that humungous spot on your chin or your tendency to blush; having the power to reflect on and change what you write before you send it (in contrast to face-to-face communication); and being able to stay in touch with untold hordes of friends at times, and in places, where your predecessors were essentially incommunicado.

But what do teenagers make of this newfound freedom to communicate? Philippa reckons she sends "probably about 30" text messages every day, and receives as many. "They're about meeting up where are you, see you in 10, that kind of thing," she says. "There's an awful lot of flirting goes on, of course. Or it's, 'OMG, what's biology homework?'. And, 'I'm babysitting and I'm SOOOO bored.'" (Boredom appears to be the key factor in the initiation of many teen communications.)

Like most of her peers, Philippa wouldn't dream of using her phone to actually phone anyone, except perhaps her parents to placate them if she's not where she should be, or ask them to come and pick her up if she is. Calls are expensive, and you can't make them in class (you shouldn't text in class either, but "lots of people do").

Philippa also has 639 Facebook friends, and claims to know "the vast majority" (though some, she admits, are "quite far down the food chain"). "I don't want to be big-headed or anything, but I am quite popular," she says. "Only because I don't have a social life outside my bedroom, though." When I call her, 129 of her friends are online.

Facebook rush-hour is straight after school, and around nine or 10 in the evening. "You can have about 10 chats open at a time, then it gets a bit slow and you have to start deleting people," Philippa says. The topics? "General banter, light-hearted abuse. Lots of talk about parties and about photos of parties." Cred-wise, it's important to have a good, active Facebook profile: lots of updates, lots of photos of you tagged.

Sometimes, though, it ends in tears. Everyone has witnessed cyber-bullying, but the worst thing that happened to Philippa was when someone posted "a really dreadful picture of me, with an awful double chin", then refused to take it down. "She kept saying, 'No way, it's upped my profile views 400%,'" says Philippa. It's quite easy, she thinks, for people to feel "belittled, isolated" on Facebook.

There are other downsides. Following huge recent publicity, teens are increasingly aware of the dangers of online predators. "Privacy's a real issue," says Emily. "I get 'friend' requests from people I don't know and have never heard of; I ignore them. I have a private profile. I'm very careful about that."

A 2009 survey found up to 45% of US companies are now checking job applicants' activity on social networking sites, and 35% reported rejecting people because of what they found. Universities and colleges, similarly, are starting to look online. "You need to be careful," says Cameron Kirk, astute and aware even at 14. "Stuff can very easily get misunderstood." Emily agrees, but adds: "Personally, I love the idea that it's up there for ever. It'll be lovely to go back, later, and see all those emotions and relations."

Pew's Lenhart says research has revealed a class distinction in many teens' attitudes to online privacy. "Teens from college-focused, upper-middle-class familes tend to be much more aware of their online profiles, what they say about them, future consequences for jobs and education," she says. "With others, there's a tendency to share as much as they can, because that's their chance for fame, their possibility of a ticket out."

The question that concerns most parents, though, is whether such an unprecedented, near-immeasurable surge in non face-to-face communication is somehow changing our teenagers diminishing their ability to conduct more traditional relationships, turning them into screen-enslaved, socially challenged adults. Yet teens, on the whole, seem pretty sensible about this. Callum O'Connor, 16, says there's a big difference between chatting online and face to face. "Face to face is so much clearer," he says. "Facebook and instant messaging are such detached forms of communication. It's so easy to be misinterpreted, or to misinterpret what someone says. It's terribly easy to say really horrible things. I'm permanently worrying will this seem heartless, how many kisses should I add, can I say that?"

He's certain that what goes on online "isn't completely real. Some people clearly think it is, but I feel the difference. It's really not the same." Emily agrees: "It's weird. If I have a massive fight on Facebook, it's always, like, the next day, did it actually matter? Was it important? I always go up to the person afterwards and talk to them face to face, to see their emotions and their expressions. Otherwise you never know. It's complicated."

Emily is fairly confident that social networking and texting aren't changing who she is. "I'm the same online and in person. All this is an extension to real life, not a replacement." Olivia Stamp, 16 and equally self-aware, says she thinks social networking actually helps her to be more herself. "I think of myself as quite a shy person," she says. "So it's actually easier to be myself on Facebook because you can edit what you want to say, take your time; you don't feel awkward. I definitely feel more confident online more like the self I know I really am, beneath the shyness."

These new communications technologies, Olivia says, are "an enhancement, an enrichment actually. They bring people even closer, in fact, without replacing anything. We're not socially abnormal. Look at us!" And the experts seem to back that up. Valkenburg says: "Our research gives no reason at present for concern about the social consequences of online communication but it's early days. What if the constant self-confirmation teens experience online turns into excessive self-esteem, or narcissism? We don't know yet."

Lenhart puts it another way. "Our research shows face-to-face time between teenagers hasn't changed over the past five years. Technology has simply added another layer on top. Yes, you can find studies that suggest online networking can be bad for you. But there are just as many that show the opposite."

We should, she suggests, "Step back. The telephone, the car, the television they all, in their time, changed the way teens relate to each other, and to other people, quite radically. And how did their parents respond? With the same kind of wailing and gnashing of teeth we're doing now. These technologies change lives, absolutely. But it's a generational thing."

Teenagers: how addicted to Facebook are you? How much do you use technology and what for? Post below or email g2feedback@guardian.co.uk

Gartner report suggests that 'Symbian foundation is just re-arranging the deck chairs on the Titanic'

Despite being touted as the world's most widely used mobile operating system, the folks over at Gartner believe the future for Symbian fans is not a happy one.

Forecasts to be published at the end of the month show Symbian is losing market share at an ever-increasing rate.

Symbian is still way ahead of the other players in terms of market share, and may be for some time to come, but the others (particularly Android) are catching up fast. (See Wikipedia's graphic of the 2009 end-of-year share, which shows Nokia/Symbian at 44%, RIM at 19%, Apple at 15%, Android at 10% and Windows Mobile at 7%. Since then, Android has probably overtaken Apple.)

The reason behind the downward drift appears to lie in a lack of design and purpose. RIM, Apple, Google and Microsoft have all tailor-made their latest operating systems for high-end devices with large touchscreens, providing excellent user experiences.

On the other hand, Symbian software targets a much wider variety of phones, many at the lower end of the spectrum, with different interfaces and screen sizes to encounter.

User experience has never been a high point of the development for the Symbian Foundation and little seems to be changing in the future. Although it is planning to bring a fresh new look for applications, the refresh is not due until next year.

Says Gartner's Nick Jones: "So if the weak UI [user interface] is threatening Symbian's very survival the Foundation ought to be seriously worried, right? Wrong. I just looked on the Foundation web site and blogs at the roadmap and features for future releases. What I see is too much effort on stuff that really doesn't matter." Everyone would love HDMI output or an audio policy on their mobile phone but is this really necessary?

With the three big players in smart phones each attempting to up the ante with each new release, the competition in the smart phone market is still very alive. The release of iOS 4, BlackBerry 6 and Android 2 have all brought impressive overhauls to the user interface. Whether Symbian can remain competitive and relevant in this evolving market yet is to be seen.

Why is a company that insists its partners will announce a slew of tablets and slates asking to find out how Apple users interact with theirs?

Here's an intriguing one: Microsoft User Research wants to find out more about iPad users - in detail, via a two-hour, in-depth study that it's going to carry out at its campus over the next week or so.

Remarkably, the company openly advertised its desire to connect with iPad owners "for an upcoming study to get feedback" on a Facebook page - though within hours of going up, the page was shut down.

Mistake, or was the quota filled rapidly enough to satisfy everything that the company wanted?

Given that it shut down its Courier project, which to some had looked like a viable (or at least interesting) alternative to the iPad, and that HP is reported to have shifted away from Windows 7 for its tablet/slate offering to its newly-acquired Palm OS (though a slide on Steve Ballmer's presentation the other day suggested that HP is back in the Windows fold for tablets/slates: we shall see), this doesn't look promising.

Why? Because if Microsoft has to study how people use the iPad at this juncture, it is going to take it a very long time - six months? Nine months? - to embed whatever it learns into software. Then that software has to go out to the hardware manufacturers, who have to test it against their prototypes, refine, tweak... and then get out to market.

Obviously, we'd love to hear from any readers who are based up in Redmond and have been accepted for the study. What did they want to know? What did they test? Tell us everything, by email (charles.arthur@guardian.co.uk is a good one).

And if you were at Microsoft User Research, what lessons would you be looking to learn from the iPad?

Celebrity nutritionist Gillian McKeith is embroiled in an online identity crisis as her spat with Bad Science writer Ben Goldacre hots up

Oh Gillian.

Gillian, Gillian, Gillian.

An almighty brouhaha has arisen over on Twitter. And it appears we could yet be at the calm before the storm. Here's the story (for the history see here):

Gillian McKeith, of You Are What You Eat fame, appears to have taken umbridge umbrage at a relatively innocuous tweet from Rachel E Moody:

McKeith, currently promoting ahem a new book, was incensed or at least the person operating what has previously been described as her official Twitter feed was. Scienceblogs caught the reaction before the angry missives were taken down:

Note the word "lies" in reference to Ben Goldacre's Bad Science. Enter Mr Goldacre, who tweeted: "hi @gillianmckeith, i'm writing a piece about you libelling me in the context of #libelreform, can you pls contact ben@badscience.net thnks". UPDATE: Goldacre later said he regards McKeith's comment as "a very serious and undefendable defamation".

And that's when the whole situation turned plain weird. Evolving miraculously into third-person mode just days after a first-person verification the McKeith feed sought to take apart those questioning her qualifications.

But it wasn't long before the collection of McKeith tweets were taken down, replaced with an odd volte face: "Do you actually believe this is real twitter site for the GM?" Er, yes? In large part because it was linked from your official website:

As it stands, McKeith is trending alongside Raoul Moat and Thierry Henry. As with everything on the internet, trending topics can't be deleted so how do you solve a PR problem like McKeith?

Blogging is not on the way out it's just that other social media have taken over many of its functions

A report last month in the Economist tells us that "blogging is dying" as more and more bloggers abandon the form for its cousins: the tweet, the Facebook Wall, the Digg.

Do a search-and-replace on "blog" and you could rewrite the coverage as evidence of the death of television, novels, short stories, poetry, live theatre, musicals, or any of the hundreds of the other media that went from breathless ascendancy to merely another tile in the mosaic.

Of course, none of those media are dead, and neither is blogging. Instead, what's happened is that they've been succeeded by new forms that share some of their characteristics, and these new forms have peeled away all the stories that suit them best.

When all we had was the stage, every performance was a play. When we got films, a great lot of these stories moved to the screen, where they'd always belonged (they'd been squeezed onto a stage because there was no alternative). When TV came along, those stories that were better suited to the small screen were peeled away from the cinema and relocated to the telly. When YouTube came along, it liberated all those stories that wanted to be 3-8 minutes long, not a 22-minute sitcom or a 48-minute drama. And so on.

What's left behind at each turn isn't less, but more: the stories we tell on the stage today are there not because they must be, but because they're better suited to the stage than they are to any other platform we know about. This is wonderful for all concerned the audience numbers might be smaller, but the form is much, much better.

When blogging was the easiest, most prominent way to produce short, informal, thinking-aloud pieces for the net, we all blogged. Now that we have Twitter, social media platforms and all the other tools that continue to emerge, many of us are finding that the material we used to save for our blogs has a better home somewhere else. And some of us are discovering that we weren't bloggers after all but blogging was good enough until something more suited to us came along.

I still blog 10-15 items a day, just as I've done for 10 years now on Boing Boing. But I also tweet and retweet 30-50 times a day. Almost all of that material is stuff that wouldn't be a good fit for the blog material I just wouldn't have published at all before Twitter came along. But a few of those tweets might have been stretched into a blogpost in years gone by, and now they can live as a short thought.

For me, the great attraction of all this is that preparing material for public consumption forces me to clarify it in my own mind. I don't really know it until I write it. Thus the more media I have at my disposal, the more ways there are for me to work out my own ideas.

Science fiction writer Bruce Sterling says: "The future composts the past." There's even a law to describe this, Riepl's Law which says "new, further developed types of media never replace the existing modes of media and their usage patterns. Instead, a convergence takes place in their field, leading to a different way and field of use for these older forms."

That was coined in 1913 by Wolfgang Riepl. It's as true now as it was then.

Digital publishing deals locking writers in for the duration of copyright risk damaging industry, says Society of Authors chair

The chair of the Society of Authors, Tom Holland, has hit out at publishers' attempt to seize control over electronic rights, calling ebook deals that lock authors in for the duration of copyright "not remotely fair".

Speaking at the Romantic Novelists' Association's annual conference last week, Holland urged authors to push for ebook royalties that are "considerably higher" than the standard of around 25%. Although Holland said the market for ebooks is only about 1% of the total UK market, it is "growing fast" and the Society of Authors believes that, given publishers will eventually have much lower warehousing and distribution costs for ebooks, royalties should be divided 50/50.

"Most publishers are insisting they should control ebook rights and this will be written into standard contracts. I think it's an entirely reasonable position to take, so long as the royalties and returns on ebooks are fair and proper and reasonable. If they are not, I suspect we may well find very big-name authors, such as JK Rowling or Dan Brown, will go their own way," said Holland. "It's a danger publishers need to recognise and a danger for writers as well. If JK Rowling controls her own ebook rights [then] there's less money for her publisher to invest in new authors. We could face a situation of very big-name authors pulling the ladder up after them [and] we have a stake in seeing a healthy publishing industry."

Although publishers "are inclined to dismiss the argument that costs are reduced on ebooks", Holland said: "Once a system has been set up, publishers won't be paying for warehousing, distribution and printing, and we have to ask ourselves what are they spending the money on?

"We accept that publishers have been investing heavily in digital infrastructure and at the moment they are losing money on ebooks because sales are so low. I can sort of understand their reservations over higher royalties at the moment, but nevertheless a contract that lasts for the duration of copyright is a hugely long time. Publishers in negotiations with Amazon, or whoever, say they want two-year contracts because there's such flux, but at the same time are asking authors for the duration of copyright. It has to be wrong it's not remotely fair," he said.

"Twenty-five per cent might be reasonable as the infrastructure's set up but only for two years. The risk if we don't do that is that the rate will essentially be set in concrete, it will freeze and be taken as the norm, not just for two to three years but for two to three decades. If we don't fight it now, we will lose our chance to present and make our case, and that will be it."

Katie Fforde, bestselling novelist and chair of the Romantic Novelists' Association, agreed that a 25% ebook royalty "would be perfectly fair if it was for two years, or a limited period, and then could be renegotiated". "We don't want to go on and on paying for the set-up costs," she said. "I think a 50/50 split is greedy, but if you don't ask you don't get, and I imagine that might raise the negotiations."

The Samuel Johnson prize-winning historian Antony Beevor believes the Society of Authors is "absolutely right". "To begin with, publishers were trying to set a royalty of a lot less than 25%, they were trying to get around 12.5-15%. Fortunately the agents have taken a pretty strong line and so has the Society of Authors, and I fully support it," he said. "Publishers are suffering badly themselves [at the moment] but it's a bit like Tesco and the farmers the author as the producer will be squeezed the most."

Judge says punishment is 'still severe' after reducing filesharer's fine from $675,000 to $67,500

A graduate student who was ordered to pay $675,000 for illegally downloading and sharing 30 songs has had the fine reduced by 90%.

Lawyers acting on behalf of Joel Tenenbaum said they felt "vindicated" after the fine was slashed to $67,500 by the same judge who presided over his original trial in 2009. Tenenbaum was successfully sued by the Recording Industry Association of America (RIAA) last year after he admitted downloading songs between 1999 and 2007.

"There is no question that this reduced award is still severe, even harsh," said judge Gertner. "Reducing the jury's $675,000 award also sends another no less important message: the due process clause does not merely protect large corporations, like BMW and State Farm, from grossly excessive punitive awards. It also protects ordinary people like Joel Tenenbaum."

In July 2009, Tenenbaum was ordered to pay the equivalent of $22,500 per song for illegally sharing 30 tracks through the peer-to-peer site KaZaA. The case came to court after Tenenbaum contested a fine imposed on him by the RIAA in the late 1990s, while he was still a teenager. He is now a postgraduate student at Boston University. Following the original ruling last year, Tenebaum said he would be forced to file for bankruptcy.

Speaking about the latest ruling, Tenebaum said that although he was happy that the fine had been reduced, he would still not be able to pay: "I don't have $70,000, and $2,000 per song still seems ridiculous in light of the fact that you can buy them for 99 cents on iTunes."

Tenenbaum's defence said: "We feel vindicated that judge Gertner agreed that $675,000 was an unconstitutional award. But it is only a step along the way toward recognising the abusiveness of the RIAA's litigation campaign. The next step is to demonstrate that Joel was denied a fair jury trial when judge Gertner told the jury in her instructions that it could award an unconstitutionally excessive amount."

The RIAA has expressed its dissatisfaction with the latest turn of events, saying that it will contest the reduction.

The ruling coincides with the prosecution of a father and son in north-east England, who were charged with profiting from unlicensed digital jukeboxes. Malcolm and Peter Wylie were sentenced to three years and nine months in prison respectively for supplying, installing and distributing jukeboxes to pubs and clubs across the north-east.

Experiments like 'Please Rob Me' indicate that what people reveal via location-sharing apps could potentially be harmful to them - and survey finds concerns among users

More than half of people with geolocation-capable mobile devices worry about "loss of privacy" from using their location-sharing features, a survey has found - even though location-sharing apps such as FourSquare and Gowalla have millions of users checking in every day.

Among UK respondents, 52% said they were "very or extremely concerned" about loss of privacy from using location-sharing applications - even though the same proportion said that they geotag photos, indicating where they were taken, when uploading them to the internet.

The survey, commissioned by security company Webroot, interviewed 1,500 owners of devices with geolocation capabilities, including 624 people in the UK.

Yet other data shows that there are more than 1m lonely hearts now looking for location-based love via an iPhone application, and touching two million users checking-in with Foursquare, sharing whereabouts is the social currency du jour.

But that can be risky, as a trio of developers showed earlier this year, grabbing the headlines when they launched Please Rob Me, a live stream of people sharing their location on Twitter, the site playing on the fact these people were out of their homes. After doing what it set out to do - bring attention to the risk associated with location sharing - the stream was turned off.

Yet FourSquare and Gowalla have continued their upward trajectory of users, investors and commercial partners, such as Dominos Pizza, the Huffington Post, MTV and the Wall Street Journal.

But according to David Bennett, director for Webroot in Europe, the Middle East and Africa, "It's not about securing the hardware anymore, it's about securing the person as mobile internet-connected devices become widespread." He reiterates the challenges associated with attitudes towards publishing personal information online: "If you look over the last year, it takes about a year for people to be educated about putting stuff on Facebook - I think it'll take that same amount of time for geolocation applications."

This, Bennett says, gets to the nub of the concern: "A lot of people don't necessarily know what they do or what the implications are of these services. Of the half that thought there was a problem, how many people know that the pictures they're taking can be geotagged? Say if you move into a new house, and you say 'Here's a picture of my house', you then take a picture of you and your family on holiday - this is where cybercrime really expands. What's to stop a certain segment of the marketplace burgling your house? That's the challenge as we go forward."

"I think it's the new version of the telephone directory," Bennett says of the presence of food chains on Foursquare. "Can you be sure the company you're interacting with is really the company? That's one of the biggest challenges. when you rang them up you knew it was them - if it's online how can you be sure? But that's the way the business marketplace is going to go - the next generation of bringing people to the doorstep."

And to the doorstep goods and services will come. Skout is a location-based "social dating application" that connects singletons within metres or miles of your exact location. Last week Skout welcomed both profitability and its one millionth user. But news like this is anathema to the cause of "securing the person". Bennett continues the refrain: "When you're online it's so easy to pretend to be someone you're not. Everyone's hidden behind the keyboard if you start going into some of these dating areas.

"There are certain parts of our information that should always be private. It comes down to people understanding what they're doing."

The research

Webroot commissioned a survey of 1,645 social network users (including 624 UK-based) who own geolocation-ready mobile devices on June 7 and June 8 2010.
- 39% (around 600 of the sample) of mobile device users use location-tracking applications on their mobile phone
73% of those use a "geo-tracking application" to do so
Of this 73%, more than a quarter used location-based services to share their whereabouts with "strangers" and 14% use them to meet new people
55% of respondents said they worry over loss of privacy incurred from using geolocation data
One in 11 respondents have used geolocation applications to meet a stranger, either digitally or in person. This is predominantly within the 18-29 age group
64% have accepted a friend request from a stranger
41% are "aware or extremely concerned" about letting "potential burglars know when they are not at home"
In the UK, 46% of women are "highly concerned" about "letting a stalker know where they are," compared to 27% of men
52% of UK respondents tag their whereabouts in a photograph online
In the past year, 30% of UK respondents have shared their geographical location with "people other than their friends"

Composer David Cope has spent the last 30 years teaching computers to create classical music

Hear an example from David Cope's Emily Howell project
Download an Emmy Bach-style invention

Where does music come from? If pressed on this question, many of us would say it comes from the "soul", or from the "heart" of the person who composed it. That music is the clearest expression of human emotion, one person to another; that certain chords, certain melodies seem to communicate a whole language of feeling. When we listen to a Beethoven symphony or a Chopin sonata, we are hearing, we might say, the authentic expression of the composer's inner harmonies and discords, carried magically across the centuries. Could we ever be so moved by a piece of music written by a computer? We'd probably like to think not. David Cope, emeritus professor of music at the University of California, Santa Cruz, would beg to differ. "The question," Cope tells me, "isn't if computers possess a soul, but if we possess one."

Cope, now 69, has devoted the past 30 years of his life to what amounts to an obsessive examination of that particular question. He began, almost by default, back in 1980, with a severe case of writer's block. One of America's most acclaimed young composers, whose music had been performed at Carnegie Hall, and won great critical praise, Cope had been commissioned to write an opera. For weeks and months he sat at his piano, or stared at a blank piece of sheet music; nothing came. He had a wife and four children to support. In desperation he started playing with a computer.

What he found there changed his life and, perhaps, the course of musical history. Cope had long held the belief that all music was essentially inspired plagiarism. The great composers absorbed the music that had gone before them and their brains "recombined" melodies and phrases in distinctive, sometimes traceable, ways. We all have an internal database of musical reference; composers were those with the ability to manipulate it in new patterns. With the aid of an early computer, he realised he could put this to the test.

His first experiments with artificial musical intelligence were clunky, synthesised pieces, pastiches of easily identifiable work; but slowly, programming and reprogramming, inputting vast amounts of coded reference, he came to see how he might begin to shape a musical memory. The Eureka moment came one afternoon in 1983 after he had been working for a while trying to take apart and put back together chorales (four-part vocal hymns) in the style of JS Bach. He had a rules-based program, complicated and code-heavy, but it never produced anything approaching life or surprise.

That afternoon, on the way to the local store, he came to realise that Bach didn't exist in his predictability, but in the minute, multiple places where he broke his own rules, where he defied expectation of a particular progression. Cope developed "a little analytical engine" that could insert some randomness within the predictability. He began to analyse Bach's music not just mathematically but with a sense of narrative tension and surprise, weighting different components according to his own feel for the music's "storytelling" power. His program, at this point, seemed to develop a personality of its own; "Experiments in Musical Intelligence" became Emmy. When fed with enough of a composer's work, Emmy could deconstruct it, identify signature elements, and recombine them in new ways. One day Cope pushed a button on Emmy, went out to get a sandwich and when he returned his workaholic creation had produced 5,000 original Bach chorales. In 1993, Cope released an album, Bach by Design, and waited for the response.

When you listen to that album now and those that followed, including Virtual Mozart and, triumphantly, Virtual Rachmaninoff, you are discomfited and surprised in equal measure. Cope's work is far more than copying, it carries the recognisable DNA of the original style and fashions it into something recognisable but entirely new. The musical establishment reacted at first with alarm, and then with vitriol. Cope found it difficult to get any serious musicians to play Emmy's work, though it made many of the same demands as the "real thing". Critics convinced themselves that they heard no authentic humanity in it, no depth of feeling, Cope was characterised as a composer without a heart; his recent memoir is called Tin Man.

One of the problems that the music highlighted was the fact that in Cope's terms, the music of Mozart, say, was endless in its possibilities. As he suggested when I spoke to him last week: "Because my program was continuing to pump out music like a spigot, it became a problem of: 'Why play this sonata and not that one?'" Cope has no doubt that Mozart in particular, with his structural genius, would if he'd had the means have utilised computerised intelligence in exactly the same way. When you remove the "human" element of the work, however, Cope recognised, you also lose a great deal of its urgency. "When you had the database figured out it was really a one-stroke deal: you pushed the button and out came hundreds and thousands of sonatas or whatever."

He realised that what made a composer properly understandable, properly "affecting", was in part the fact of mortality. Composers had to die, and the ending made sense of what had gone before. With this in mind, Cope unplugged Emmy six years ago; her work which he limited to 11,000 chosen pieces, was done. Emmy housed on an ancient Power Mac 7500 (discontinued in 1996) now sits idle in the corner of his office. Cope has subsequently been at work, nurturing Emmy's "daughter", Emily Howell, (the first name from her mother, the second from the Christian name of Cope's own father) with whom he has a far more "equal" relationship.

Emily Howell has a compendious memory that involves an intimate understanding of the works of 36 composers "starting with Palestrina, [an Italian court musician of the 16th century] and ending with David Cope in the 21st century". Their output is far more collaborative than that of Emmy. Cope will ask Emily a musical question, feeding in a phrase. Emily will respond with her own understanding of what happens next. Cope either accepts or declines the formula, much in the way he would if he was composing "conventionally".

"It is," he says, "a bit like dealing with a small child; the program is an empty pot and I dribble small bits of music into it, and it responds to what I have put in it's a process of carrots and sticks, really. I think it is producing good results but it takes a lot of time."

Cope's ambitions remain exactly what they were, when, as an asthmatic child in Phoenix, Arizona, he was moved to wonder by Tchaikovsky's Romeo and Juliet, and knew he had to be a composer himself. "My two goals are an original style and to create something I love," he says. "The program is a cat not a dog, it keeps itself to itself, you can't take it for walks. I can only generally pick it up and point it in the direction that I want it to go "

Emily Howell's first album, From Darkness, Light, composed in six movements and performed on two pianos, was released earlier this year. It was met largely with silence; the critics who were moved to respond did so with the usual sniffy constructs about "an absence of genuine humanity". Cope remains undaunted.

"People tell me they don't hear soul in the music," he says. "When they do that, I pull out a page of notes and ask them to show me where the soul is. We like to think that what we hear is soul, but I think audience members put themselves down a lot in that respect. The feelings that we get from listening to music are something we produce, it's not there in the notes. It comes from emotional insight in each of us, the music is just the trigger."

Emily is still a work in progress for Cope. He thinks she is getting towards a mature style. "Five years from now I believe she will really be somewhere," he says.

It must be a curious process, like watching an external mind working, I suggest. What has it taught him about himself? "Two things. That the mechanisms of the brain are incredibly simple, but that its ability to create extraordinary complexity should constantly amaze us."

Will Emily survive him? "She needs a provocateur," Cope says, "but then so do humans. You cannot create music without reference to other music. Like us, she needs to be turned on to something."

He can't imagine the possibility of going back to writing with just his own intuition and a pen and paper. "The programs are just extensions of me. And why would I want to spend six months or a year to get to a solution that I can find in a morning? I have spent nearly 60 years of my life composing, half of it in traditional ways and half of it using technology. To go back would be like trying to dig a hole with your fingers after the shovel has been made, or walking to Phoenix when you can use a car."

When he began, though he was confident that what he was embarking on represented the future, Cope felt all the loneliness of the pioneer. Now, he suggests there is a growing interest in the possibilities. Not least the commercial ones. He was recently approached by a headline pop band he won't say which to see whether Emily could be persuaded to produce some hits. Though "recombining" elements of popular music is a court case in the making, there has, he suggests, not surprisingly been an enormous interest in creating music for ringtones and for games. "In the next 10 years," Cope says, "what I call algorithmic music will be a mainstay of our lives."

The perception that we might identify the particular musical combinations that stir our individual souls suggests many other potential applications. Until now online music stores have based recommendations for future purchases on what a customer has bought before, but Cope's kind of musical analysis suggests a more intimate understanding of our particular desert island discs might be possible. It was reported last month that separate teams of researchers at universities in San Diego and in S o Paulo are refining different ways of analysing musical genres and rhythms, to enable predictions of what we are likely to buy to be far more precise (see panel below).

If music can be reduced to formulae and equations, does it begin to undermine notions of what music might mean to us? Douglas Hofstadter, author of the key book on the fundamentals of cognition, G del, Escher, Bach, has long lectured on the implications of Cope's work in understanding how the mind and music works. "In 20 years of working in artificial intelligence," he says, he has encountered "nothing more thought-provoking than David Cope's experiments." Hofstadter has distilled his thoughts on Cope's work into a full-length lecture performed in rhyme that begins with a question that might prove fundamental to future understanding of composition:

Is music a craft
Or is it an art?
Does it come from mere training
or spring form the heart?
Did the tudes of Chopin
reveal his soul's mood?
Or was Fr d ric Chopin
Just some slick "pattern dude"?

Hofstadter is very fond of Cope's remark that "Good artists borrow, great artists steal," though he is troubled that some of the mysteries of the creative process might be lost along the way, and with them a part of our understanding of what it means to be human. Cope, for his part, retains all of his sense of wonder at the composers geniuses of recombination who have gone before. Does he still dream of creating a masterpiece? I wonder.

He says he has no idea what that word means.

Have Emmy and Emily at least short-circuited the angst and musical block that led him to create them in the first place?

"No," he says. "Not at all. I still get anxious and despairing. It never turns out as well as I hope it will. Every morning I wake up with the notion that I have failed at everything and I have to create some reason to exist." He and Emily then get back to work.

Can anyone explain why Labour's deputy leader shadow Cabinet Office/Olympics minister now appears on Google Maps? (Updated)

No, your eyes do not deceive you: Google Maps appears to think that Tessa Jowell is a landmark in the same way as Big Ben.

You can do it too: put the postcode SW1A 0PW into Google Maps (here's the link) and scroll in a bit. Pop! There's Ms Jowell.

No, we don't know how she got there, and the person who pointed this out to us promises he didn't. "I'm not aware that she's been mounted on a plinth or any such thing - any idea what's going on?" he asked.

We don't know either, though our call to Google is going through...

Interestingly she doesn't appear on Bing's Maps, using the fabulously authoritative and free Ordnance Survey maps. Make of that what you will.

Update: Google tells us: "the reason for this is that the information and listings contained in Google Maps are provided by a third party and this is included in that database." However, it doesn't know who.

Although we managed to find this entry in the Thomson Local Database. Could that be it?

Thanks too to DoctorFegg for the link to the Google Maps Fail blog. Ideal for passing the time while you wait for the tube to arrive at Jowell Squa.. Westminster. Thanks too to everyone who pointed out my foolish error in calling her the Labour deputy leader. That's next October, of course. (As in my favourite apocryphal Peter Mandelson joke, in which he's on the phone to a journalist who is being 'difficult' about suppressing a story: "So sorry to hear about the broken leg," Mandelson says. Journalist: "I haven't broken my leg." Mandelson: "Oh, of course, that's next week, isn't it.")

Jimmy Doherty tells us all about his life as a luddite who looks like a nerd

What's your favourite piece of technology, and how has it improved your life?
That's an easy one for me it's my iPhone. It allowes me to email and receive email wherever I am. You suddenly realise: how did I ever live without it? You can also listen to music with it and play games.

When was the last time you used it, and what for?
This morning to have a look at these questions.

What additional features would you add if you could?
A lie detector would be quite good that would be awesome.

Do you think it will be obsolete in 10 years' time?
Only if people stop lying. But the phone? I hope not, because it's one of the great design classics.

What always frustrates you about technology in general?
There's always something new coming out. You buy something and then they launch a new, better model. They always get you hooked like that.

Is there any particular piece of technology that you have owned and hated?
Not really. The only thing I could think of is those hands-free kits. Very practical when you're driving, but I hate people walking down the street using them it looks like they're talking to themsevles, and it drives me nuts.

If you had one tip about getting the best out of new technology, what would it be?
Read the instructions, which I never do. Or ask the wife, who always does read the instructions.

Do you consider yourself to be a luddite or a nerd?
I'm a luddite who looks like a nerd. Or should that be the other way around?

What's the most expensive piece of technology you've ever owned?
I try not to buy expensive kit because I lose it or break it! But I suppose my tractor was quite expensive. I bought a new one and had it sprayed Barbie pink. I bought it for my wife, but she never uses it because I'm always on it.

Mac or PC, and why?
Probably PC, because all the Mac owners say they're no good. And Mac owners all seem a bit smug.

Do you still buy physical media such as CDs and DVDs, or do you download? What was your last purchase?
I love buying books, because there's something tangible about books. DVDs I buy, but music I download. The last DVD I bought was Zombieland.

Robot butlers a good idea or not?
As long as it came in a 4-by-4 verson, otherwise it would be useless on the farm.

What piece of technology would you most like to own?
A litte personalised submarine, which would be perfect on holidays. Everyone should have one it beats snorkelling.

Watch Doherty's new BBC series, The Private Life of...

The Flip range of camcorders puts 8GB of film time in your pocket. But where should you go to get the best price?

Video cameras have caught up with digital cameras when it comes to ease of use and reduced size, and the latest Flip range has taken amateur movie making by storm.

Fitting easily into your pocket or handbag and weighing only 170g, the miniature size does not impact on quality: the UltraHD range lets you shoot stunning 720p video that will look crisp and clear on your HDTV, even in low-light conditions.

There is a "flip out" USB arm that directly connects to your computer and instantly launches FlipShare. This software allows you to upload your footage instantly on to YouTube or MySpace. Its intuitive drag-and-drop interface also offers organising, emailing and editing options covering everything from creating custom movies to sharing your favourite snapshots.

Below are the best prices available at the time of publishing for a black Flip Video Ultra High Definition Camcorder with 8GB Memory (RRP 159.99). It films approximately two hours of HD video, perfect to capture those great holiday moments. Readers who have found better deals should post the details below.

Online

Deltatronics is cheapest online charging 114.50 plus 4.50 postage, followed by Comet at 119.99 with free postage if you are prepared to wait around a week, otherwise postage varies between 5.82 and 7.78.

If your preference is for a white Flip camcorder then Amazon is charging 124.

In store

For those of you eager to take the camera away this weekend, then John Lewis is best priced at 149.95 with a two-year guarantee, followed by Argos at 152.39.

Cheaper alternative

If HD is not required and you are happy with 4GB of high-quality recording then the Flip Ultra (II) Camcorder at 89.99 plus postage from Misco.co.uk is a price-busting equivalent, or you could collect in store at Tesco (subject to availability) for 99.97.

Whichever version you choose make sure you register your Flip and enjoy 2 for 1 entry at some top UK attractions.

If you want to link the Flip to your television then buy an HDMI cable with a mini HDMI connector for 2.28.

Wii/PS3/XBOX 360/PC/DS/PSP; 39.99- 44.99; cert 7+; Travellers Tales/Warner Bros Interactive

This is getting predictable. Travellers Tales comes along, take a successful movie franchise, turns it into a Lego-themed video game, I giggle my way through it like a six-year old, get obsessive about completing both the game and the vast array of side challenges and bonus content, finally get some sleep, persuade my wife not to divorce me, and then slap it with a five-star review.

The thing is though, the developers at Travellers Tales really know what they're doing. The Lego-based nostalgia oh the lovely, plasticky rumble when a character gets reduced to bricks! still packs considerable charm and the games are an interactive joy.

They're also tough as puzzlers go: expect a good few head-scratching moments (or searches for online walkthroughs) when, ahem, trying to get into the girls' toilet at Hogwarts (no, it's not like that, you've got a troll to defeat) and other similar challenges.

As the name suggests, the game covers Harry's first four years at Hogwarts, so you're guiding your scarred juvenile wizard (and an assortment of supporting players, from Ron to Hermione, and even Scabbers the rat) through the first four books. Rowling's work in these Philosopher's Stone, Chamber of Secrets, Prisoner of Azkaban and Goblet of Fire actually lends itself quite well to the video game format. Harry et al have a mystery on their hands which needs solving. Hogwarts has a vast number of rooms that need exploring. And then up pops He Who Must Not Be Named in a variety of forms for the final showdown. This translates brilliantly to Lego's lovely format and gives a proper Boss-based finale to each year.

In the Star Wars and Indiana Jones games, different characters possessed different abilities and weaponry in order to complete the main game and its myriad puzzles and challenges. Once those characters and their skills are unlocked, you can then return to earlier levels, get into the areas you couldn't access before and complete all the extra challenges and bonus content.

The format is much the same here but, instead of just being able to play as the characters with the skills you need to complete the level Hagrid's strength, for example, or Madam Pomfrey's more powerful witchcraft over the course of the four years, Harry, Ron and Hermione will learn new spells, enabling deeper exploration of earlier levels. It's a neat touch, and rather like being back at school: you're that bit older, so you're now allowed in this room.

The learning curve, it almost goes without saying, is perfectly judged, the throwaway gags often sublime, and the adherence to the tales and spirit of Rowling's work is possibly even more faithful than the films. It might say 7+ on the box, but please tell me I'm not the only 40-something who thinks this is an utter joy?

Rating: 5/5

Twitter finally explains new EarlyBird promotional account to distribute exclusive offers to users

Despite reeling in $160m in venture capital funding and worth an estimated $1bn, Twitter is still on the hunt for sustainable revenue sources to support the company.

Early indications on Promoted Trends and Promoted Tweets appear to have been successful, and are part of a larger strategy to avoid paid accounts yet gain financial security.

After what seems like a lifetime, the company has now officially announced EarlyBird, which aims to inform users of special promotions that are unique to Twitter and the account. Selected advertisers will pay to distribute offers to the thousands of users present on the network, although none of these has yet been named. The offers will be time sensitive, so fast action will be needed to catch that particular worm.

EarlyBird functions in the same way as a normal Twitter account for the offers to appear in your follow feed. Unlike Promoted Trends, however, they do not appear automatically on your front page and it is an opt-in service, as opposed to the opt-out follow that had been mooted. EarlyBird tweets can also be retweeted to pass them onto your followers.

What's the catch? Initially, EarlyBird offers will be US-centric, although Twitter has said this will likely change: "We're starting with US-wide offers but will explore location-based deals in the future."

The opportunity for EarlyBird to go viral is huge, with offers potentially spreading around like internet like wildfire if they are deemed worthy enough. As I type, the account has 9,545 followers, something that will need to multiply infinitely for the scheme to be successful. Thanks to the joys of trends and retweeting, this seems likely. Assuming the followers flood in, Twitter will be closer to long-term sustainability.

On this week's podcast, we'll be finding out more about Facebook's new safety features for under-age users: some are calling it a "panic button", but the social networking service says it's not.

We chew over Google's announcement of a mobile phone application development tool that could open up the lucrative market to non-techies.

And joining Aleks in an outdoor edition of the programme is Kristian Sagerstrale, vice president and general manager of web game company Playfish, who discusses the success of the games industry through a recession.

Also taking a soft drink in the summer sunshine is the Guardian's new media correspondent Jemima Kiss and the European editor of TechCrunch, Mike Butcher.

Don't forget to ...

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Three computer experts reveal how their office lives compare with the TV comedy

Wondered what the real-life counterparts of Jen, Moss and Roy make of Graham Linehan's much-loved sitcom? We asked three tech-heads to tell us what they think.

IT project manager Shaheen, 38, is married with two children and lives in Cheshire. Technical architect Harry, 34, is separated with two children and works in Greater Manchester. Account manager Bob, 31, works for a major IT outsourcing firm in Greater Manchester.

Do people like Moss, Jen and Roy really exist?

Shaheen: People like Jen exist there's one in our department, who was hired to translate between the geeks and the management but she doesn't have a clue what she's doing.

Harry: People like Moss and Roy exist less and less, because the competencies you need tend to mean you're multi-skilled, so you can't just ignore people and sit in front of a screen all day.

Bob: The Jen figures aren't exclusively female. There are plenty of men with top jobs in project managing who don't know the first thing about IT.

Can you spot IT people by their clothes?

Bob: Yes. One guy I work with has a utility belt. It's got his PDA, his personal GPS unit and multiple phones on it. He's got his pants dead short, and he never speaks to anyone.

Harry: T-shirts [Harry shows his Darth Vader T-shirt with the caption: "I Am Your Father"].

Shaheen: I think it's generally a guy thing. Though I have been known to wear the occasional rock T-shirt to the office.

Are IT people treated with contempt and hidden in a basement, as they are in the show?

Shaheen: When I've worked on site, IT people have a godlike status. I've had factory foreman shouting at staff, telling them what they can and can't do, based on my word and whim, so I've seen the opposite.

Harry: It's quite central to The IT Crowd that the department is stuffed away somewhere, and that isn't the way we work. Going back a few years, it was like that, and people used to complain that we were obnoxious, a bit prickly, difficult to talk to when they needed something sorted out. Now, it's moved, and it's very much integrated with the rest of the business.

Bob: More and more businesses are getting rid of their IT departments. It's all about self service now, and any technical needs are outsourced. In that respect, I think the show is documenting a dying culture. I think it was dying even when the show started.

Do IT people lack social skills?

Harry: There's quite a few stereotypical geeks in our department, but only one or two with no social skills.

Shaheen: One guy I worked with built a wall of box files around the edges of his desk so that people wouldn't look at him. I think IT does attract a few obsessive, slightly odd personalities, definitely.

Bob: Less and less, though what's happening to these people is perhaps a mystery. I think a lot of them have been forced to take on more business-focused roles.

Are IT people particularly into geeky pursuits?

Bob: There's people in the office who spend 20-30 hours a week on Warcraft. But I think you'd find people like that in the rest of the male population.

Harry: Guys on the coding team go home and work on open source stuff in their spare time, and I must confess, one of my hobbies is to build virtual machines when I'm not at work.

Shaheen: I think the only way I can relate to a lot of the stuff that goes on is that I'm into metal and rock that subculture is massive among IT types.

Does the IT sector respect diversity?

Bob: There is sexism in IT. There are very few women in technical roles.

Harry: Where I work, there is a representative number of ethnic minorities and two women on the configuration team.

Shaheen: I've sat in meetings where senior consultants said: "She's not going to do anything" and "She doesn't know about it." I took it at the time, because I was new, but sexism is a very real thing in IT.

Does the advice "turn it on and off" really work?

Bob: With surprising regularity. From an outsider's point of view, that is everything that we do.

Harry: It solves 80% of problems. You've got to know when to switch it on and off. Switch it off, wait 10 seconds, then switch it on, that's the trick.

Shaheen: It does, but IT people dress it up. They'll say, "Have you given it a service reboot?" There's quite a few euphemisms they've developed because it's often effective. Like a "power recycling", "refresh" and things like that.

A web designer-cum-wood pellet distributor who says a previous contract entitles him to 84% of the company - and Facebook can't get more venture funding until the case is settled. By Jemima Kiss

Facebook is in court to defend yet another claim to ownership, this time from a web designer cum wood pellet distributor who says a previous contract entitles him to 84% of the company.

Filed in the Supreme Court in New York's Allegany County last month, the lawsuit details how Paul Ceglia signed a contract with Facebook in April 2003 to design and develop the website TheFacebook.com for an agreed $1,000 ( 665) fee and a 50% stake in the site.

The contract stipulated, Ceglia claims, a further 1% stake for each day until the site was finished on 4 February 2004. Facebook is valued at an estimated $6.5bn, so an 84% share would be worth around $5.46bn.

Following Ceglia's lawsuit, acting New York Supreme Court justice Thomas Brown issued a temporary restraining order that blocks Facebook from transfering assets. That means that the company cannot raise any more venture capital by selling shares until that order is lifted. The case has now transferred to a federal court and Facebook is trying to have it annulled.

Facebook dimissed the case as "frivolous" and "outlandish", said it will fight it vigorously and pointed out that a lawsuit over a contract broken in 2003 is "almost certainly barred" by the statute of limitation.

There are a number of reasons that success for Ceglia sounds unlikely not least waiting until the site reaches 500 million global users before bringing his case, waiting until the outcome of the (successful) Winklevoss claim and the rather bizarre sidenote that a restraining order was granted against him in 2009 by an attorney who alleged Ceglia had defrauded customers of his wood-pellet fuel business to the tune of $200,000.

But imagine, for a minute, that Ceglia succeeded, and moved in to take 84% of Facebook. We might have a new entrant in the MediaGuardian 100...

Lucy Cooke's Vimeo film is just what the Sheffield Doc/Fest judges are looking for

Within a week of visiting the world's only sloth orphanage in Costa Rica last year, Lucy Cooke had made a rough-and-ready 90-second clip that was being watched by more than 160,000 people a day. Her decision to "go and shoot a bunch of sloths" put her at the epicentre of online viral video.

With her original footage still attracting thousands of eyeballs daily, Cooke is now in final talks with broadcasters about producing a full-length documentary. "I posted the 90-second video on my Vimeo site and very quickly it was favourited [sic] and pushed by Vimeo staff," she explains. "I then put the word out via my personal Facebook page and also my Amphibian Avenger Facebook and Twitter feeds. The video was then tweeted and retweeted by a few key friends who have a lot of fans."

Cooke's clip really took off after being tweeted by Jonathan Ross and Stephen Fry."It was watched by 1 million people in the first 10 days," she says. "The video has now been watched by over 2 million people if you include YouTube and all the people who ripped it and posted it as their own work on YouTube and other sites."

Cooke gained insight into marketing video last year at a workshop by the digital media organisation Crossover, which will host public workshops around the UK in the run-up to the Sheffield Doc/Fest in November. Cooke is just the kind of person that this year's competition, which is supported by MediaGuardian, is hoping to attract. Entries for the Digital Revolutions category open today.

Says the Doc/Fest director, Heather Croall: "This time we're taking the computer age into a new world. We're going to get people to put their video up on YouTube or Vimeo and really get creative in the digital landscape. As well as producing a great three-minute video, judges will be looking strongly at how film-makers have gone about engaging their audience and building a community around their film."

BCS, The Chartered Institute for IT, is providing a cash prize of 10,000 to be won by a non-professional film-maker at Doc/Fest who can deliver more than just clever video editing.

And Cooke's advice to this year's entrants? "Choose a popular subject look online at what videos and what subjects go viral," she says. "My video is essentially strong, cute and funny animals cut to music one of the most popular genres of viral.

"Look for internet sites which collect videos like yours and send them your link asking them to plug it. Definitely use Twitter and Facebook. Half the job is making something good, the other half is working the marketing of it."

To enter, go to sheffdocfest.com. You can watch the sloths at vimeo.com/11712103

This article was amended on 12 July 2010 to clarify that BCS, The Chartered Institute for IT, is providing the 10,000 prize at Doc/Fest

This car will give you driving ambitions

A small confession: I think BMWs are overrated. Actually, that's overstating the overrating. What I think is that the 3 Series is not the car that many seem to think it is, and sometimes I'm inclined to extrapolate from that about other BMWs, which is unfair.

It's particularly unfair in the case of the 5 Series. Whereas the 3 Series is just an executive saloon, the 5 Series is the executive executive saloon. The latest update, although not radically different, is such a consummate piece of managerial machinery that as soon as you clap eyes on it, you want to go out and get a senior-ranked job with ICI or Unilever. Or at least get a job as a driver, delivering senior executives from ICI and Unilever to vital business meetings and golf matches.

The interior all cream leather and comfort room (it's slightly longer than its predecessor) is perhaps the most attractive aspect of the car. From the outside, it's not stunning or sumptuous, nor will it trigger an instant craving in watching pedestrians. But it is handsome blandly handsome, perhaps, like some well-turned-out faceless European bureaucrat, yet substantial and sleek with it. Although there may well be no solution to the economic crisis in the eurozone, this is nonetheless the car in which you'd want to set out to find one.

Lacking a critical meeting, or indeed a noncritical one, I instead drove around aimlessly. Except you can't really drive around aimlessly in a BMW 5 Series, any more than you'd chill out in a suit on your day off. It simply packs too much punch and embodies too much sense of purpose to allow faffing around.

The acceleration, for a start, has a way of focusing the attention. Who'd have thought, even just a few years ago, that a diesel automatic could ever leave your stomach in the boot? Fortunately there's plenty of room there for your stomach and many other stomachs besides. It's the kind of car in which you want to receive an urgent phone call just so you can tell the driver, or indeed yourself, to step on it.

I found I got a lot more done in the day, driving around in the 530d SE, than I would otherwise. I'm talking about picking up the dry-cleaning, buying postage stamps and collecting a parcel from the sorting office.

In other words, it revolutionised my productivity, taking it to the kind of executive levels of activity that previously seemed unimaginable. A few more weeks and I would have mastered French, become a parent governor, moved into property speculation and perhaps even started opening my bank statements. I felt almost relieved when it was taken away.

BMW 530d SE

Price 37,100
Top speed 155mph
Acceleration 0-62mph 6.3 seconds
Average consumption 44.8mpg
CO2 emissions 166g/km
Eco rating 5.5/10
Bound for Canary Wharf
In a word Purposeful

Interead, the UK firm that launched the Cool-er electronic book reader to much fanfare last summer, has been quietly wound up

A Reading-based startup company that claimed to have sold tens of thousands of e-readers in its first three months of trading last summer, reputedly catapulting the business to the number two spot behind Sony, has quietly gone bust.

Despite a winding-up order being issued by the high court in Liverpool against Interead more than four weeks ago, the firm's 189.97 Cool-er product is still being sold by Argos and Tesco. Neither retailer is informing prospective customers that the firm behind the Cool-er has gone bust.

In a statement Argos said: "We took the commercial decision earlier this year to phase out this product range. We no longer have an active working relationship with this supplier and were unaware of the suggested recent developments within their business."

Earlier this year Interead reportedly said it had 20% of the e-reader market in Britain and before Christmas claimed it had already broken into profit. Since then, however, the business has failed to win essential support for its expansion from its bank, HSBC, under the government's enterprise finance guarantee, according to sources close to the company.

Meanwhile, Interead claims an order for 17,000 Cool-ers from a high-profile American retail group was cancelled at the 11th hour, plunging relations with its Taiwanese manufacturers into crisis.

A source close to the business said: "From our point of view we would rather keep things quiet than have a story ... that Interead is in liquidation. What we want to do is maximise what we can get for creditors." The source claimed 37,000 e-readers had been sold in more than 30 countries and the business continues to flourish outside the UK.

Neil Jones, the Marbella-based British entrepreneur who founded Interead in March last year, has told friends he is the firm's biggest creditor, claiming to have put about $1m ( 660,000) into the business. The company has not filed any accounts and is being wound up following an outstanding claim from public relations advisers. Jones is still involved in a website called Coolerbooks.com, which sells ebooks for the Cool-er and other electronic readers. The site is owned by a separate company, registered in the British Virgin Islands, called Interead.com. It claims to be "the first ebookstore outside the US to partner with Google Books".

Asked before Christmas how many units Interead would have to sell to break even, Jones said it was already in profit. More recently a source close to the company clarified: "On a month-by-month basis we were trading profitably ... We were looking to hit break-even within the first year following the trading cycle that we'd been following. We had the orders but we didn't have a bank that would finance them for us."

Millions of us have no access to the internet. The UK's Digital Champion explains why that matters - and introduces the data that shows how
Get the data

Ten million of us in the UK have never used the internet.

Try to picture it: it's the equivalent of the entire populations of our five biggest cities combined - London, Birmingham, Leeds, Glasgow and Sheffield - all being left without the tool that we now heavily rely on every day.

Four million of those who are offline are society's most disadvantaged: 39% are over 65.38% are unemployed - 19% are adults in families with children.

Think about what that means. Thanks to technology's near-ubiquity and our close to universal use of it, we now live in a world defined by constant communication 40m adults in the UK use the web, and 30 million of us do so daily.

Worldwide, we send 55m tweets via Twitter a day. In the UK alone, 25m of us are on Facebook. 16m people watch TV or listen to the radio via the web. Millions of us now use sites like Meetup.com to get together offline in our local communities.

3.1m over-65s go more than a week without seeing a friend, family or neighbour and half of all internet users say the web increases contact with friends who live further away. Yet 6.4m over-65s have never used the internet, with 63% of them saying they 'see no reason' to get online.

21st century leisure and social interaction on and offline - increasingly rests on technology and it can be a powerful tool in combating social isolation in our ageing population.

90% of new jobs require computer skills. Seven million job adverts were placed online in the UK last year. Without web skills you're increasingly cut off from the labour market. Yet 270,000 of the 1.5m people claiming Jobseekers Allowance of 0.8bn a year are without these basic skills.

There is a wage premium for those with web skills, digital literacy is increasingly a basic requirement for employability, and internet access can unleash enterprise by letting people launch small businesses.

58% of us buy goods and services online in the UK and the average household saves 560 a year by shopping and paying bills online. To give over-65s the same amount that the average household saves from shopping and paying bills online via the State Pension would cost Government 6bn a year.

Remaining offline carries a penalty. Only 14% of people cite cost as a reason they don't get online and 41% of those completing a foundation computer course go on to get home access once the considerable benefits of online interaction becomes clear.

For reasons of social justice and economic necessity, we must act now.

In spite of the many benefits in getting online, 59% of non-internet users attribute their failure to go online to a lack of motivation, rising to 63% of those 65-74 and over.

Which is why we are calling on organisations in every sector and in every corner of the UK to join us to try to forge a stronger, networked UK in which millions more of us are online by the end of the Olympic year.

We are asking them to make pledges to inspire people to try the net, to encourage and reward people for going online, and to support those groups that might need a helping hand because they lack the skills, financial resource or because of disability.

We are calling on industry to advertise the benefits of connectivity rather than broadband speeds, to come up with compelling incentives and affordable, entry-level broadband starter packs, and for Government to play a key role in nudging the final 10million of us to go online by thinking internet first when it delivers public services. Nine out of ten people who are offline know someone who is online we just need to join up our skills so that if a fraction of those 40m people got out there and passed them on to a friend or family member, we would we forge a very much stronger networked UK by the Olympic year. Make your pledge here.

raceonline2012

In June, Martha Lane Fox was appointed by The Prime Minister as the UK Digital Champion. She co-founded lastminute.com and the private karaoke chain Lucky Voice. In 2007, she launched Antigone, a grant-giving foundation that supports education, health and criminal justice charities to reflect her commitment to social justice. She is non-executive director at Marks & Spencer plc, Channel 4 Television and Mydeco

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Google, which has a 30% market share of Chinese search traffic, given renewal despite recent strained relations

China has renewed Google's licence to operate in the country, the search giant announced today.

Writing on the company blog, chief legal officer David Drummond said: "We are very pleased that the government has renewed our ICP license and we look forward to continuing to provide web search and local products to our users in China."

Google which has a 30% market share of Chinese search traffic recently began directing Google.cn visitors to its uncensored Hong Kong site, saying the new approach ensured it stayed true to a commitment not to censor searches from internet users in China.

Relations with authorities in China have been strained since Google said it no longer wanted to cooperate with government internet censorship. The announcement was prompted by cyber attacks the company traced to China.

Google stunned markets and consumers in January when it warned it might quit the country, saying it would not provide the censored search results that China requires.

However, the Google chief executive, Eric Schmidt, said yesterday the company was confident of being granted an ICP licence extension.

Google is due to report its second-quarter financial results next week. Google's search business in China accounts for a tiny slice of the company's 15.82bn in annual revenue. Analysts' estimates of Google's annual revenues in China range from $300m to $600m, but long-term growth prospects are key.

There was no immediate word from China's Information Ministry about the renewal.

Giffgaff has rewarded its customers with their first payout for acting as its sales and technical staff

A new "community-run" mobile phone company, which is offering the chance to earn hundreds of pounds a year by spreading the word about it, has announced its first payments to customers.

One Giffgaff user received 654, and more than 40 others earned at least 200 apiece. Payouts are earned by recruiting and by helping other customers with their technical problems.

Giffgaff, which went live in November as a "sim-only" service (you use your existing handset), is the latest example of a web-based business that gives people the opportunity to make money by, in effect, becoming a salesperson or troubleshooter. The scheme therefore allows the company to save on advertising and call centre costs.

Who's behind the company?

Giffgaff an ancient Scottish word that means "mutual giving", apparently describes itself as a mobile phone company "where the community is at the heart of it", and which does things differently to the "faceless" big networks. It is online only, with "no wasteful shops or excessive call centres".

So some might be surprised to discover Giffgaff is wholly owned by 0₂ and runs on its network.

While some potential customers might be disappointed that this isn't a truly mutual, member-owned organisation, others may feel more comfortable signing up with a company backed by a big name.

Mike Fairman, the chief executive, says that while 0₂ provided the capital for the business to start up, Giffgaff operates independently, with its own offices and staff. "It's very much an arms-length arrangement this is very different from 0₂."

The company declined to divulge its customer numbers, but says it has a 6,000-strong online community.

Is it worth signing up as a customer?

If you are looking for a cheap pay-as-you-go service, Giffgaff's pricing is quite competitive. UK calls are 8p and texts 4p this matches Asda Mobile's pricing with free UK web browsing on your handset until 1 October. After that, mobile internet will be charged at up to 50p a day for most people, says a spokesman. Customers can get free calls to one another.

As the company points out on its website, 0₂ charges 25p for calls to other networks and 10p for texts.

It is offering a range of "goodybags" a mix of UK minutes, texts and mobile internet that last for a month.

You can order a free sim card online and top up by card or voucher.

What about those payments to customers?

Promoting the company and helping out other customers in Giffgaff's online forum earns rewards. Promoting the company could include giving sim cards to friends or even making your own video and putting it on YouTube.

One point equals one pence. Sending your friend an email about Giffgaff would earn you 50p. If you send Giffgaff sims to several people, you get 5 for each one that is activated.

The rewards for helping with customer queries vary depending on criteria, such as how the person who asked the question rated the answer.

How is the money paid?

The points earned are converted into pounds, and the cash paid out twice a year in June and December. You can have the cash paid into a PayPal account (you can't have it paid direct into your bank account), get it as airtime credit for your phone, or donate it to Cancer Research, the charity chosen by members.

How much can people make?

Giffgaff claims the amounts people can earn are "limitless". It says more than 40% of members were rewarded last month. The average user received 14, while 42 people earned more than 200.

One 19-year-old Londoner received 206 for spreading the word among his friends and helping on the community forum. He is putting the cash towards a new laptop for when he starts university in September.

Liam Salomone (pictured), 30, of Northolt, Middlesex, earned 654 for sending emails to contacts, answering queries on the forum, and encouraging friends to sign up.

"It's much better that a mobile firm pays its customers to market their product than to waste money on advertising," he says, adding: "I'm saving the money for a trip to South Africa with my mum. We've both spoken about visiting there for years, and now we have an opportunity to do it."

Does anyone else do this sort of thing?

Mobile network 3 runs the "Free Agent" scheme, where 5 is paid into your PayPal account every time a friend with a 3G phone orders a sim from you and tops it up by 10 or more.

You don't have to be a 3 customer to sign up to the scheme, and the company is offering a number of online tools to help people promote the offer.

Education equipment company Promethean has backed a landspeed attempt that aims to hit 1,000mph

Education equipment company Promethean, which floated in March and entered the FTSE 250 last month, is backing a British attempt to smash the world landspeed record.

The Bloodhound supersonic car (SSC) team, led by former land speed record holder Richard Noble, hopes to break through the 1,000mph barrier. That would see it smash the current land speed record of 763mph, which was set in 1997 by former RAF pilot Andy Green, who will also pilot Bloodhound. The attempt on the record will be made in South Africa next year.

The car, which will have two engines and a rocket, currently only exists as a model within a bank of computers that are more powerful than those used by the Met Office for weather predictions. It has gone through numerous redesigns but the team believe that with the current configuration its tenth they have cracked it.

The car's Eurofighter Typhoon jet engine and its rocket should deliver the same power as 180 Formula One cars. A second engine is needed to ensure that the rocket gets enough fuel. A mock-up will be unveiled at the Farnborough Air show next week.

But the 15m project is not just about fast cars, it is also about inspiring the next generation of engineers and is being used to promote science, technology, engineering and mathematics to children in more than 3,700 schools worldwide.

Promethean, the world's second largest maker of educational whiteboards, has become the project's official interactive education technology partner, supplying classroom equipment as well as equipping the legion of volunteer "Bloodhound Ambassadors" who are visiting schools and colleges as part of the programme. It will also put a wealth of educational materials on Promethean Planet, the world's largest teaching website. It has over 650,000 members in over 150 countries.

Neither Noble nor Green are strangers to record breaking. Green set the current landspeed record with ThrustSSC at Black Rock Desert, Nevada while Noble was behind the original Thrust2 programme which brought the world landspeed record back to Britain in 1983.

As well as holding the current land speed record, Bloodhound SSC's driver Green was also involved in the JCB DIESELMAX project, which aimed to find out how fast a pair of digger engines in close formation could travel. Green clocked up 350mph.

Despite improved quality and more content, streaming television has yet to make it out of the study

In a bid to introduce it's content to a wider audience, YouTube has launched two new services to deliver video straight into the hands of viewers in the form of Leanback and the new YouTube Mobile site.

Following from the announcement of Google TV back in May, the launches from the internet's favourite video site come as no surprise. But where did we begin?

With the launch of YouTube in 2005, the video streaming phenomenon truly began and, for the first time, users could view clips of skateboarding dogs or cats falling about without the hassle of installing third party applications. Internet providers baulked at the increased strain on their capacity and rapidly started expanding their bandwidth to cope.

The launch of the BBC's iPlayer in 2007 upped the ante again, providing full length television shows any time of the day. Despite shows only being available for seven days after broadcasting, the service has been a tremendous success, with the BBC reporting more than 18 million users streaming videos each week.

The caveat is that you have to sit in front of your computer. Instead of lounging on the sofa to gaze at your 42in plasma screen, internet streaming entails perching in front of a considerably smaller screen, inevitably producing an inferior experience.

However, the push out of the study and into the living room has already begun iPlayer is available on many games consoles as well as numerous digital TV set-top boxes, of which the implementation works rather well. The golden magic box we are waiting for streaming music from Spotify and streaming television from YouTube and iPlayer has yet to appear.

The little-known Apple TV and SlingCatcher devices give us a glimpse at how these eventual devices may work.

Who wins out of the providers having new mediums to pump out content? The consumer of course. Instead of sitting through adverts and hours of irrelevant programming, on-demand television provides what you want, when you want.

The barrier of the personal computer still exists and the jump needs to be made for streaming to become a mainstream technology. Do you think online television streaming will reach the mainstream mindset any time soon? Will it rival the content of the main television channels?

Not since the heady days of the 1990s has an internet IPO caused such excitement or controversy

Ocado's audacious plan for a 1bn stock exchange listing is generating the kind of hoopla in the City not seen since the dotcom boom, when ponytailed graduates burned through investors' cash quicker than you could dial up the information superhighway.

Ten years on, the internet has changed shoppers' habits forever but a debate still rages over whether the future of retail lies in "bricks" or "clicks". Investors want to know if Ocado is the new Amazon, which after 15 years has sales of 16bn and is selling everything from books to bikes. Or is it Buy.com, the electronics retailer whose UK business was swallowed up by John Lewis in 2001 and used as the basis for its own, now very successful, website?

"You have to be aware that the way you make money online is completely different to the physical store model," explains Michael Ross, the internet entrepreneur who started lingerie website Figleaves. His experience is bittersweet: Figleaves was sold last month to home shopping group N Brown for a modest 11.5m, having lost its competitive advantage as the big chains followed it onto the internet. "In 2002 we had 90% of the online lingerie market," he says. "By 2005 M&S, John Lewis and Debenhams were all in there."

Ross, who now runs technology business eCommera, thinks the future for retail is a "mixed economy" the "click and connect" model pioneered by the likes of Argos, where customers can employ a number of methods to make purchases, including the time-honoured one of going into a shop.

Over the last decade many e-commerce taboos, such as selling clothes online, have fallen: internet fashion store Asos has defied the doomsayers who remembered how one-time internet sensation Boo.com ended in tears and who thought women would never buy their outfit for Saturday night from their desk at lunchtime.

Indeed, Asos's chief executive Nick Robertson is targeting sales of 1bn and is in talks with Boots the Chemists over letting customers pick up Asos parcels in their local pharmacy.

But the debate fuelled by Ocado's bold charge for the London Stock Exchange is whether being an internet-only retailer is a blessing or curse. Most people take the middle ground offered by multi-channel retailing, as although some 70% of purchases start online, it turns out shoppers still need somewhere to go even if it is just to pick up something they paid for on their home computer the night before.

Last week, Marks & Spencer said its home shopping sales rose 49% in recent months on last year. But the consensus is that, after several years of breathtaking growth, online sales have started to slow. Analysts are becoming divided as to the extent to which the internet can penetrate the psyche of a nation of shopkeepers. Robert Clark, the director of consultancy Retail Knowledge Bank, thinks the internet will eventually account for some 15% of the UK's 275bn retail sector at present some 10bn is spent online. "Clearly internet sales will continue to increase, but it is not taking over the world in the way some had predicted," he says.

Last week Amazon surprised analysts by launching a groceries service in the UK selling 22,000 products. Amazon does not disclose overall UK sales, but Clark puts them in the region of 1.1bn at the last count. He suggests the company's relentless march into new sectors smacks of desperation as growth in its core area of books, CDs and DVDs dissipates: "There is an element of maturity in their core markets book sales aren't going barmy."

Even if Amazon is spreading itself thin these days, few would deny that it has changed UK retail forever. Some believe Ocado has the potential to do the same for the grocery market as its sales roll up at 20% a year and its customer base approaches a quarter of a million. There is no question that there is a substantial market for it to attack some think food shopping will eventually be the biggest online retail sector but estimates as to the exact size vary. Market research firm IGD predicts internet grocery sales will almost double to 7.2bn by 2014.

Some City scribes argue that, ironically perhaps, Ocado's biggest problem is not having existing store network to spread the cost of a low-margin and labour-intensive enterprise. Its biggest rivals on the web Tesco, Sainsbury's and Asda all pick internet orders off their own supermarkets' shelves. Ocado, by comparison, has invested hundreds of millions of pounds in one state-of-the-art warehouse in Hatfield and estimates that a second one, planned for the Midlands, will cost 210m to build.

Analysts point to the fact that Tesco.com was a profitable enterprise in its own right by the time sales got to the 400m level Ocado has reached today; Ocado, by contrast, has yet to make a profit. Analysts at stockbroker Collins Stewart say one of the difficulties investors have is finding a comparable company to benchmark it against. Amazon, US online movie rental service Netflix and Asos have all been suggested, but the analysts thinks Ocado is more "complex" and cash-hungry. Of the 200m it plans to raise in new shares at this month's IPO, 80m will be used to improve the Hatfield warehouse.

After meeting potential European investors last week, Ocado's directors are now heading to the US, banging the drum for what would be the biggest float London has seen this year. The company was started by three former Goldman Sachs bankers, Jason Gissing, Tim Steiner and Jonathan Faiman, and their undoubted ability to attract high-profile investors is a testament to their presentational skills.

But the internet has created both kings and paupers, with success in the end often coming down to the entrepreneurial talents of founders such as Amazon's Jeff Bezos.

"A lot of it is about the quality of the execution," says Ross. "Amazon's was flawless, while at Boo which was an idea ahead of its time it was poor. Ocado has done an enormous amount of things extremely well. The only thing they have failed to do so far is make money."

Online hits and misses

Asos

Pitch: Celebrity-inspired fashion

Founders: Nick Robertson, who still runs it, and Quentin Griffiths

History: Started life as Entertainment Marketing, which aimed to get brands featured in films and television shows and then sell them online "as seen on screen". Clothing sales took off and it was later renamed Asos. It floated on Aim in 2000 and has gone from strength to strength. It has a market value of 650m and recently set a sales target of 1bn. Hit

Adili

Pitch: The green Asos. "Adili" is the Swahili word for "ethical"

Founders: Former Dixons executive Adam Smith and Quentin Griffiths. Other investors included Jersey-based entrepreneur Bob Morton and Peter Davies, the multimillionaire former boss of Warehouse.

History: Started in 2006 and floated on Aim the following year. Sales initially took off as upmarket brands such as Edun, started by Bono's wife Ali Hewson, won plaudits in the fashion press. But the business was hit hard by the credit crunch, and changed its name to Ascension, because shoppers were confusing it with German discounter Aldi. After going back to shareholders several times for more money, the shares were suspended in February and it was bought by entrepreneur Luke Heron for 1. Miss

Ocado

Pitch: Waitrose, but without all of the stores

Founders: former Goldman Sachs bankers Jason Gissing, Jonathan Faiman and Tim Steiner

History: Started in 2000 but the company did not make it first grocery delivery until two years later. It operates from a hi-tech warehouse in Hatfield, which is supposedly superior to running the vast store networks built by rivals. In eight years of delivering groceries it has never made a profit but it has 240,000 customers and annual sales of more than 400m. It plans to list on the stock exchange and its directors think it is worth up to 1.37bn. Hit?

Webvan

Pitch: an earlier, Californian version of Ocado

Founder: Louis Borders, who also co-founded the bookseller Borders. Other investors included Goldman Sachs and Yahoo.

History: Its 1999 IPO raised some $400m and at its zenith the service reached 10 US cities, including San Francisco, Los Angeles and Chicago. Customers liked it for its pledge to deliver within a 30-minute time slot, but investors were less impressed. The company burned through $1bn in 18 months, earning it a place in the dotcom hall of infamy. It filed for bankruptcy in 2001 and lives on only in name: the brand is owned by Amazon. Miss

Local authorities are about to release a real tsunami of data - but campaigners are already worried it could be going wrong. How useful will it really be?

We all thought Coins was going to be the government's promised "tsunami of data", but the real data storm is going to come when local government (under Downing Street duress) will release every spending item over 500.

This should be a moment to celebrate, for developers, journalists and everyone concerned with how councils spend our council tax. Instead, campaigners are united in anxiety that what we might get could just be more of the same.

And it all started so well. Local government secretary Eric Pickles told councils that:

"I don't expect everyone to get it right first time, but I do expect everyone to do it".

Well getting it wrong might be the default position for some local authorities. CountCulture's Chris Taggart is concerned about data company Spikes Cavell's SpotlightOnSpend muscling in on local government data (you can see his latest post on the issue here).

The upshot seems to be this, councils hand over all their valuable financial data to a company which aggregates for its own purposes, and, er, doesn't open up the data, shooting down all those goals of mashing up the data, using the community to analyse and undermining much of the good work that's been done.

Paul Bradshaw reports that a Help Me Investigate page has been set up over the issue, to see how widespread it really is.

Spikes Cavell has been stung by the furore - chief executive Luke Spikes has pledged to allow raw data downloads, according to Information Age.

As it is, there is a real fear that councils could get it clangingly wrong. Openlylocal's data scoreboard shows that only 15 out of 434 local councils are publishing open data at the moment - only seven of them in a truly open format.

There seems to be a panic up and down the country among councils suddenly faced with releasing data they've previously kept to themselves - presumably combined with beffudlement over why they have to do it at all. If that panic translates into a default position of outsourcing the task, then we have real problems.

The thing is, there are no shortage of official guidelines showing exactly how to release the data. The Local Data Panel has a concise and clear set of principles for local data release - worth reading for their clarity alone. The Open Knowledge Foundation does too.

Essentially, they boil down to some pretty simple ideas:

1. Make it open

No T&Cs about not using the data for commercial use, no restrictions on access. Make the data available to anyone to do whatever they want to with it. That's the only way that the data information revolution is going to work.

2. Make it readable for computers

The data needs to be in a format that any computer can use - no more PDFs, thank you very much. If developers can't build applications and campaigners can't analyse it, what use is it?

3. Make it granular

The days when we only wanted official statisticians to just put the numbers together in a way we could understand are gone. Now we also want the full, disaggregated data too. It's the only way it will ever be useful for someone wanting to gather the true local picture of local spending. Let us worry about whether the dataset is too big or not. It's not your problem anymore.

4. Make it quick

Just get the stuff out there. We'd rather have it as it is - and then get it revised later than have to wait months for it to be finalised. The government has provided express permission for local authorities to do this. So just do it.

5. Make it easy to find

There's no point hiding this stuff away. If we can't find it, it may as well not exist. It should be easy to discover and simple to access.

That's a manifesto we can sign up to. What do you think?

Can you do something with our data?

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Internal memo said Twitter tribute to Hezbollah's spiritual leader had compromised senior Middle East editor's credibility

Twitter, with its strict 140-character limit, was never going to be the best medium to make a nuanced point about Middle East politics. But Octavia Nasr gave it a go.

The cost was great: Nasr was fired as CNN's senior Middle East editor after 20 years with the US-based news channel.

The offending tweet was sent on Sunday morning following the death in Beirut of Grand Ayatollah Mohammed Hussein Fadlallah, who was instrumental in the establishment of Hezbollah in Lebanon. Using her official CNN Twitter account Nasr wrote: "Sad to hear of the passing of Sayyed Mohammad Hussein Fadlallah. One of Hezbollah's giants I respect a lot."

The tweet was immediately picked up by supporters of Israel, to which the Islamist group is bitterly opposed. The Simon Wiesenthal Center in the US released a statement demanding Nasr "apologise to all victims of Hezbollah terrorism whose loved ones don't share her sadness over the passing of one of Hezbollah's giants".

The text was swiftly removed from her Twitter feed, but by then it had been heavily circulated, with criticism mounting.

Nasr responded on Tuesday with a blog on the CNN website, calling her initial message "simplistic" and "an error of judgment". Her respect for the ayatollah, who she had interviewed for Lebanese television in 1990, was owing to his stance on women's rights, notably his demands that "honour killings" stop, she explained.

But this was not enough. The next day, Nasr was reportedly called in to see her bosses at CNN's headquarters in Atlanta. The New York Times quoted an internal memo from a senior vice-president, Parisa Khosravi, which said: "We have decided that [Nasr] will be leaving the company."

The memo added: "At this point, we believe that her credibility in her position as senior editor for Middle Eastern affairs has been compromised going forward."

The company has not confirmed the news, saying only that the tweet "did not meet CNN's editorial standards". A spokesman added: "This is a serious matter and will be dealt with accordingly." Nasr's Twitter account has fallen silent.

Fadlallah, 74, was Hezbollah's spiritual leader when it formed after Israel invaded Lebanon in 1982, though he later distanced himself from the group's ties with Iran.

Nasr, who appeared on camera and worked behind the scenes at the TV station, soon realised her mistake, writing on her blog: "Reaction to my tweet was immediate, overwhelming and provides a good lesson on why 140 characters should not be used to comment on controversial or sensitive issues, especially those dealing with the Middle East."

While her tweet attracted controversy, a tribute to Fadlallah came from another seemingly unlikely source: the UK ambassador to Beriut.

Frances Guy, who has headed the mission since 2006, wrote on her official Foreign Office blog: "Lebanon is a lesser place the world needs more men like him, willing to reach out across faiths, acknowledging the reality of the modern world and daring to confront old constraints. May he rest in peace."

Comments beneath the post were mainly positive, although one read: "Her esteemed predecessors, such as Sir John Gray, lived in mortal fear of being blown up by Fadlallah's Hezbollah hoods. So much for the 'admired Shia leader' she refers to above."

Nasr is one of the more high-profile victims of a phenomenon known as "twittercide". A notable UK casualty was Stuart MacLennan, a Scottish Labour candidate deselected a month before the election for using Twitter to call old people "coffin dodgers" and David Cameron "a twat".

Last month an Irish exam supervisor was dismissed after using his phone to tweet: "I do pity the girls that have me supervising, im young, handsome & probably very distracting ha ha". Meanwhile a columnist for Australia's Age newspaper lost her job after tweeting her wish that an 11-year-old child TV star "gets laid".

Temporary halt put on newly-introduced API feed as implementations catch the London open data experiment unprepared for demand

Stop all the tubes, cut off the API. Transport for London has had to stop its supply of data about the movements of Underground trains due to "overwhelming demand" from demonstrations of what can be done with that data such as Harry Metcalfe's Matthew Somerville's maths-and-magic live tube map. (If you try to go to that site now it just hangs.)

The reason: after opening up the API, requests for data ballooned from 180,000 to 10m. Consequently, TfL found itself a bit underprepared.

As the London Datastore - which has been the throughway for those API requests - notes,

"Owing to overwhelming demand by apps that use the service, the London Underground feed has had to be temporarily suspended. We hope to restore the service as soon as possible but this may take some days. We will keep everyone informed of progress towards a resolution."

Our understanding is that the London Datastore is now encouraging TfL to serve API requests directly, rather than proxied through the data store, because that will mean that TfL gets a clearer idea of who the customers and developers for its data actually are, and where they're based.

In the comments to the blogpost, there are some useful suggestions for TfL about how to improve the service while easing the strain on its (well, the LDS's) servers: more partitioning of feeds with less data per feed, and more caching. Obvious to developers - not so obvious to an organisation which has lived its life functioning, as one developer described it to me, as "a black box that people pour money into and which then spits out travel".

But for TfL, the lesson is clear: there's real, eager demand for its data via an API. There are people who have positive, helpful suggestions for how to improve its servicing. And it's being advised to hold those customers/developers closer, rather than at arm's length. It's going to be interesting to see how it progresses.

Now, can we have the live tube map back please? Soon?

Nick Clegg's 'Your Freedom' project basically a bonfire of the inanities should start on the act passed in the wash-up, especially given the example of Finland

Finns now have the legal right to broadband access, as a law passed in October comes into force today. Under the law, telecomms providers are obliged to offer always-on high-speed internet connections to all of the country's 5.3 million citizens, with a minimum speed of at least 1 megabit per second.

It makes an interesting contrast with the UK where Nick Clegg's announcement of the "Your Freedom" project, aiming to repeal laws seen as onerous or unnecessary came with a new website where people can suggest laws that they want repealed. Basically, a bonfire of the inanities.

And one of the first laws that got put up there by annoyed citizens as a candidate for repeal? The Digital Economy Act, passed in the "wash-up" period at the fag-end of the last Parliament, opposed then by the Liberal Democrats (in particular Don Foster) and the occasion for his first-ever revolt by Labour MP and former Cabinet Office minister Tom Watson.

Indeed, Clegg himself called during the election for the DEA to be repealed. Can't see his name in the comments. Yet.

The contrast between Finland and the UK could not be more stark. Where Finland is treating broadband as being essential to its infrastructure, the DEA offers the potential for strictures where people could, in theory, be cut off if they are judged to have broken copyright law. (The Labour government insisted that this would only happen in the most extreme of cases, and there is no mention in the Act of any "three strikes" methodology, but the threat still remains. It's just a question of process.)

Finland, of course, has good reason to want to make sure that all its citizens can get broadband. They're not solely about high-tech. It's also because Finland has some incredibly rural areas, as well as its cities. And it gets extremely cold in winter, which means that it's preferable to stay where you are than to travel long distances to work, if your work can be done via a computer.

Partly for that reason, Finland is already one of the world's most connected countries, with 96% of citizens online - but in October the communications minister, Suvi Linden, said that the mandate was necessary in order to improve the availability of internet in Finland's remote rural areas. In an announcement in September, Ms Linden committed to making 100Mb internet access - one hundred times faster than the connections mandated under the current law - available to all Finnish residents by 2015.

In the UK, the government is aiming at 2Mbps for 99% of the population by 2012 - but there's no law to back it. Jeremy Hunt, the secretary of state at the Department of Culture, Media and Sport, declared early in June that he wants the UK to have the best superfast broadband network in Europe: "We are now ranked 33rd in the world when it comes to broadband speed, with an average that is nearly five times slower than South Korea", he said. "Within this parliament we want Britain to have the best superfast broadband network in Europe."

Unfortunately we're miles behind in that race, and without any legal force to make telecomms companies provide that sort of connectivity, and no clear subsidy to encourage them to connect the rural areas (which are most expensive to wire, and produce the lowest return, because you have few customers far apart, compared to cities where you have many customers close together) it looks like we're going to continue to lag.

Even so, we can be hopeful about the DEA. It would be interesting if the Lib Dem arm of the coalition manages to get the DEA repealed. As sheredom, who suggested it for the bonfire, pointed out, the reasons for killing it are:

"1. Misguided bill that will not combat the issues that it claims to. Puts unnecessary strain on ISPs that do not wish to enforce the law; 2. To stand up to these lobby groups and say 'No, we are not going to do things because big business tells us to.'"

Apple iPhone 4 - good for Apple, bad for Apple PR, bad for mobile operators, good for HTML5 developers. And the customers? Well they're not exactly fully paid-up members of the Apple fan club either, according to a new report on the mobile web.


Photo by Sroown on Flickr. Some rights reserved

The unique selling point of the iPhone - it's App Store - will dwindle in appeal within two years as HTML5 becomes the standard for browsers and mobile web applications become increasingly feature-rich, says the 2010 Mobile Web Usage Forecast by mobile internet firm Volantis. And it will be gaming and social networking that provide the biggest pull towards the mobile web, the YouGov poll of over 4,000 US and UK consumers aged 18+ found.

Fifty-five percent of UK-based respondents said social networking would encourage them to use the mobile web more, while 17% were keen to access games on their mobiles. Those findings certainly correlate with this year's GSMA Mobile Media Metrics report which found that Facebook accounted for almost half of the 4.8bn minutes UK folk spent browsing the mobile web in December 2009. Over a third (38%) of all respondents felt that an iPhone was inconsequential as part of having a good mobile web experience, with just one in ten Americans thinking that an iPhone was essential to enjoy the mobile internet.

Volantis chief executive Mark Watson said the findings were good news for developers turned off by Apple's more restrictive approach to mobile apps: "The arrival of HTML5 will release developers from the constraints of Flash, making the user experience more varied and allowing the development of entertainment, lifestyle and business apps which are optimised to provide the same experience across all devices. Freeing developers from having to focus on either 'Apple' or 'Other' applications will further drive the mobile web market.

"Mobile internet users want compelling web experiences that will allow them quick and seamless access to the services that matter to them most," he said. "With the advancement of HTML5 the limitations of web apps for mobile are declining; inch by inch, function by function, handsets are becoming more web accessible."

In January this year, Gartner predicted mobile app downloads would surpass 21.6bn by 2013. By the same year, the analyst said, mobile phones would replace PCs as the most common device for web access.

An unrelated report by Denmark-based Strand Consult say Apple's latest mobile offering is "really bad news" for carriers, warning that mobile operators could well be issuing profit warnings due to large subsidies for the iPhone 4. Invoking its almost countercultural September 2009 report, The Moment of Truth - a Portrait of the iPhone, Strand Consult argue that any evaluation of iPhone 4 success should be based on six parameters:

How does the iPhone 4 differ compared to previous iPhone models?

Does the iPhone 4 have a new form factor that makes it attractive to new customer segments that did not purchase previous iPhone models due to the design?

Which customers will primarily purchase the new iPhone 4, new customers or existing iPhone customers that want the new model?

How will a massive upgrade of the iPhone base influence the economy of operators that have large customer bases that want a new subsidised iPhone 4?

What will happen with all the old iPhones when people purchase a new iPhone 4? Will they destroy them, or will they try to sell them to friends and family?

How big is the iPhone market? Is it so big that it deserves the uncritical attention it is receiving?

On each of these scores, Strand Consult contends, the iPhone 4 leaves much to be desired from mobile operators, while leaving the door open for mobile virtual network operators (MVNOs) to deal in SIM-only strategies.